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Beginner

Initial connection slow using Cisco VPN Client

I'm currently using Cisco VPN Client v5.0.07.0290.  Every time I start my connection, it takes me ~90 sec. for the authentication prompt to display and another ~90 sec. to complete the auth. and connect successfully.  I've got another laptop w/ the same WIN7 OS and same Cisco VPN Client version and it completes the connection in <30 sec.  Why is this?  Any suggestions / thoughts?

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Cisco Employee

Re: Initial connection slow using Cisco VPN Client

Hi Sergio,

Are you importing the .pcf file for the VPN Client ? If yes, please try recreating a new .pcf file locally on the machine itself and try that to connect. Let me know how it goes.

Thanks ,

Namit

9 REPLIES 9

Re: Initial connection slow using Cisco VPN Client

Sounds like the problem is with the performance of the computer itself and not the actual network communication with the VPN terminating point.

Could you try from a different machine on the same network under the same circumstances? (just want to see if we can isolate the problem to this machine).

Federico.

Beginner

Re: Initial connection slow using Cisco VPN Client

Hardware is the same...  Same network.  I suspect it has to do with another software on the laptop.

Beginner

Re: Initial connection slow using Cisco VPN Client

I sometimes experience something similar due to AV/Firewall software. In my case specifically Bitefender. Disabling th firewall temporarily causes near immediate connection.

Beginner

Re: Initial connection slow using Cisco VPN Client

Thanks but unfortunately they're both running the same AV/Firewall software... One laptop is still much faster than the other.

Cisco Employee

Re: Initial connection slow using Cisco VPN Client

Hi Sergio,

Can you try uninstalling and reinstalling the VPN Client ?

Also both the PCs had clean installations of the OS ? ( I mean were they running Windows 7 from the start or upgraded to Win 7 from Vista)

Regards,

Namit

Beginner

Re: Initial connection slow using Cisco VPN Client

I've uninstalled and reinstalled the VPN Client.  Clean install, no upgrades.  I've also built a virgin WIN7 unit on the same type of hardware and it's still very slow.


Thanks,
Sergio

Cisco Employee

Re: Initial connection slow using Cisco VPN Client

Hi Sergio,

Are you importing the .pcf file for the VPN Client ? If yes, please try recreating a new .pcf file locally on the machine itself and try that to connect. Let me know how it goes.

Thanks ,

Namit

Beginner

Re: Initial connection slow using Cisco VPN Client

Namit,

By recreating a new .pcf file, corrected the issue.

The root cause of the issue was that the .pcf file attribute was set / enabled w/ Read Only.  In the past, clients running MS XP, the .pcf files were set this way.  In WIN7, I'll need to disable that attribute.

Thanks again for your time and expertise...

Thanks

Sergio

Re: Initial connection slow using Cisco VPN Client

u r owesome namit. I just got an issue of similar kind and resolved just in seconds because of you. Thank you.

--

Chandu