I've been using the Cisco QuickVPN client for months, then it stopped working...doesn't get past "Connecting..." (and other clients are still able to connect to our RSV4000 router without issue). So I finally decided to just install and reinstall the software, except now I can't even do that...it gets hung at "Preparing Installation" in the InstallShield Wizard. Can you help me get this uninstalled so I can start from scratch please???
I have the same problem too. Mine fails when it is verifying network; QVPN said the remote gateway is not responding. I know it is not the rv082 on my end or the remote rv042 as I have a similarly configured laptop in the same network using the same AV software (ESET NOD32, AV only) and it connects everytime. But this machine just won't do it. This machine has been working for a long while until yesterday. Very strange!
There seems to be some problem at the registry level, could you please run a registry cleaner program and then try reinstalling with antivirus and firewall disabled. If it still fails to install i am afraid we need to re image the machine
PLEASE don't listen to this fellow! Running a registry cleaner will NOT fix your problem and most likely bring virus in your computer. The most likely reason is there is a mis-configuration of your Windows firewall that was caused by installation of a mis-behaving program. The problem maybe fixable by poking around the registry. I am trying to get Cisco to give me more support. Stay tuned.
Sure, keep us posted let us know what cisco-tac suggests, By the way, i am not sure where you are getting your information but, running a registry cleaner = virus ?
Just to let you know.. I fixed MY problem.. I get my machine to connect to a different wifi network and run quickvpn to the same rv082 (the other end of tunnel) and guess what it is now working! Even when I hook my laptop to my original wireless network, my quickvpn is now connecting to same endpoint as before. I powered down my system numerous time and have no problem. I don't know whether this lady's quickvpn problem is same as mine but i would suggest her to bring her machine (hopefully it is a laptop) to a different router and see if her quickvpn is now connecting!
We have seen many cases with mcafee affecting the working of our vpn client, could you please try uninstalling the mcafee from the system completely and then give it a try.?
95% of the people out there download FREE registry cleaner out there. Guess what, most of them are malware! what is a Cisco-tac? If you really working for Cisco (and I hope you don't), you will do some troubleshooting before you tell somebody who re-install their system from scratch!
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