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"the vpn client agent was unable to create the client host configuration manager" - can't access the GUI to collect the DART info

Hi,


One of our users receives the following: "the vpn client agent was unable to create the client host configuration manager"

Can't gather DART information as I can't access the GUI to open Statistics tab and then click the Details button at the bottom of the dialog box.


So far I've tried -

Starting the service - this is when I receive the error.

Restarting

Reinstalling

Installing an older version

Checking the xml properties in the profile folder in the Cisco folder in AppData

Removing all traces from AppData and reinstalling

Checked network sharing isn't enabled on the adapter.


Kind of stuck now - the same ugly message rears it's head every time the service tries to start.

1 ACCEPTED SOLUTION

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Rising star

Re: "the vpn client agent was unable to create the client host configuration manager" - can't access the GUI to collect the DART info

Laura,

Please refer to this thread in the Cisco Support Community for more information:

Need assistance using DART for Anyconne... - Cisco Support Community

Kelli Glass

Moderator for Cisco Customer Communities

1 REPLY 1
Rising star

Re: "the vpn client agent was unable to create the client host configuration manager" - can't access the GUI to collect the DART info

Laura,

Please refer to this thread in the Cisco Support Community for more information:

Need assistance using DART for Anyconne... - Cisco Support Community

Kelli Glass

Moderator for Cisco Customer Communities