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Anyconnect DAP/hostscan issue with Norton security

JG1978
Level 1
Level 1

We use Anyconnect with hostscan posture validation to ensure our clients are running a current OS and AV with real time scanning enabled.

 

About a week ago our users that have Norton Internet Security reported being denied on VPN when they to login. Debug shows it is having problems with detecting real time scanning for Norton. I am using the latest hostscan package available. Has anyone else experienced this or have any ideas how to resolve?

 

DAP_TRACE: endpoint.av["NortonAV"] = {}
DAP_TRACE: endpoint.av["NortonAV"].exists = "true"
DAP_TRACE: endpoint.av["NortonAV"].description = "Norton Security with Backup"
DAP_TRACE: endpoint.av["NortonAV"].version = "22.12.0.104"
DAP_TRACE: endpoint.av["NortonAV"].activescan = "internalerror"
DAP_TRACE: endpoint.as["NortonAS"] = {}
DAP_TRACE: endpoint.as["NortonAS"].exists = "true"
DAP_TRACE: endpoint.as["NortonAS"].description = "Norton Security with Backup"
DAP_TRACE: endpoint.as["NortonAS"].version = "22.12.0.104"
DAP_TRACE: endpoint.as["NortonAS"].activescan = "internalerror

15 Replies 15

I loaded it but cannot verify if it resolved the problem. Cisco TAC wants me to get logs from user laptop but it's a vendor and I will not be able to do so.

 

My work around is to disable the norton realtime scanning check as an exception for this vendor.

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