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anyconnect install failed on win 7 x64

Tibor Marchyn
Beginner
Beginner

Hi,

i have problem with AnyConnect during installation. It always fail on status "Removing backup files".

We used Anyconnect 2.3.2016 and I upgraded it to 2.4.1012. But when one collegue want to access annyconenct it said that it needs to be upgraded. During upgrade it fails, and we cant install it again from MSI package.

Please help, i dont want reinstall complete windows

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2 Replies 2

Jatin Katyal
Cisco Employee
Cisco Employee

Tibor,


Is the user an Administrator on the PC?  Are you allowing Active-x control?

Is this the only PC having issues?

Also make sure that you have "RunOnce" registry configured.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce


After checking all the settings, please try to upgrade again.


Regds,

JK


Do rate helpful posts-

~Jatin

yes administrator.

active-x not important.. installing from MSI package

what you mean with "have "RunOnce" registry configured" ?????

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