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Anyconnect installation problem

cbrasolin
Level 4
Level 4

‎05-23-2016 08:05 AM - edited ‎02-21-2020 08:49 PM

Hi,

i have a problem with the anyconnect client installation "anyconnect-win-4.2.01035-web-deploy-k9.exe". The PC is a windows 10 32bit, the error i see in the log file is:

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action VACon_ndis6_Install, location: C:\Program Files\Cisco\Cisco AnyConnect Secure Mobility Client\VACon.exe, command: -install "C:\Program Files\Cisco\Cisco AnyConnect Secure Mobility Client\vpnva-6.inf" VPNVA

i have attached the entire log file installation.

Any idea?

Regards,

Christian

Labels:
anyconnect-win-4.2.01035-web-deploy-k9-install-19413019052016.log_.zip
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2 Replies 2

jonathanlunt
Level 1
Level 1

‎05-23-2016 08:18 AM

see the below support forum post:

https://supportforums.cisco.com/discussion/12571806/anyconnect-re-install-windows-10-hanging

It may have the fix you are after

0 Helpful

cbrasolin
Level 4
Level 4
In response to jonathanlunt

‎05-23-2016 08:26 AM

found the problem, i had to remove the share setting on the network interface and i was able to complete the installation.

Regards,

0 Helpful
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