Anyconnect keeps reconnecting

[PF51679]

I'm pretty much lost. I keep bothering our IT with this problem, but they were unable to solve it. I'm using cisco anyconnect to connect to our VPN. Often -- especially after just having the VPN connection established -- the connecting breaks. anyconnect says "reconnecting". How can I establish the reason for this? Is it my internet provider, my wifi or actually the VPN setup?

The same problem now is happening with a new/different machine.

This problem doesn't happen sometimes for long periods of time. Other times it happens multiple times in a row. Again -- mostly after just having connected for this first time.

[balaji.bandi]

You need to ask IT, is there any one having same issue ? at the same time ?

if not i am sure its your provider - if you have other device check the internet connection at the time of VPN Lost ?

[PF51679]

IT gave me a new machine, producing exactly the same problem.



Thanks for your help!

[balaji.bandi]

is your Local internet ok that time, if you have other device checks?

Hope this is IT business laptop so it all pre-configured, as mentioned if you are the one who having an issue better check the internet stability.

are you connecting using WIFI - if so try Ethernet cable and check?

[PF51679]

I tried ethernet -- same result

[balaji.bandi]

You have not answered 1 question i been asking all the time in the each thread - Do you have any other device (other than this IT supplied device) which is able to get internet at the same time ? please confirm ?

what is version cisco anyconnection version, you or your IT team able to get more data as mentioned below (if this is effecting for you - none in your IT) - this is more specific to your environment.

https://www.cisco.com/c/en/us/support/docs/security/anyconnect-secure-mobility-client/116881-technote-anyconnect-00.html

[PF51679]

There are other decides using the internet at the same time. I think -- not certain -- that they have internet connection. Certainly my wife would start screaming if the internet was down.

Again -- this happens rarely -- sometimes ok for months. Sometimes multiple times in a row. Usually it happens in the morning shortly after the connection was established.

I'm using a simple ssh connection from a normal terminal.

cisco anyconnect v 4.9.01095

[balaji.bandi]

So you confrmed that Internet no issue as others at home using internet - This  may required deep troubleshoot and run the trouble shoot method to detect what went wrong.

Again -- this happens rarely -- sometimes ok for months. Sometimes multiple times in a row. Usually it happens in the morning shortly after the connection was established.

so is this acceptable or is this major concern, personally - ignore it move on, since it was not effecting much and that to 1 users, IT ignore it.(blame ISP network or local wifi so on)

if you looking to understand deep dig then troubleshoot(some time you may get too cause of the issue or  some time you may not depends on situation)

[MHM Cisco World]

https://www.cisco.com/c/en/us/support/docs/security/anyconnect-secure-mobility-client/116312-qanda-anyconnect-00.html

read this doc. and if you don't understand any thing please share it here.

[PF51679]

I would have hoped that somebody would ask me to look into eventvwr and report what is happening around the time of the disconnect. This is what eventvwr is all about -- so that people don't have to guess from the symptoms but KNOW instead.