ASDM Not working

[vharutyunyan1]

I have an ASA 5510 and CLI access.
I am trying to connect using ASDM Launcher or Java Applet.

I am able to connect to https://IP_Adress/admin and download launcher, it asks for IP/user/pass and then disappears and doesn't open anything.
With Java Applet it asks some questions user/pass/trust... then says please wait application will open in other window, but nothing opens, it just stays without doing anything.

I tried this on Mac and Win8 using different browsers and different JRE versions, result is the same.

ASA - asa708-k8.bin
ASDM - asdm-508.bin

Could you please help?

Thanks!

[MANI .P]

vharutyunyan1 ; 

Can you share the java version in your PC's ?

If Java Version 7 Update 45 installed there was some problem in that . So kindly re-install with 

version 7.1(5.100) or later

and same time check   ASA Config 

http server enable
http server idle-timeout 10
http server session-timeout 15
http 0.0.0.0 0.0.0.0 inside
http 0.0.0.0 0.0.0.0 outside.

. Please check & let me know the result .

[vharutyunyan1]

Hi,

I am using the latest Java 1.7.0.60.

all "http" commands, except the first one, returned:

ERROR: % Invalid input detected at '^' marker.

Thanks.

[vharutyunyan1]

http server ?                 

configure mode commands/options:
  A.B.C.D  IP netmask to apply to the IP address, default is 255.255.255.255
  enable   Enable the http server required to run Device Manager

http ?                   

configure mode commands/options:
  Hostname or A.B.C.D         The IP address of the host and/or network
                              authorized to
                              access the HTTP server
  X:X:X:X::X/<0-128>          IPv6 address/prefix authorized to access the HTTP
                              server
  authentication-certificate  Request a certificate from HTTPS client when an
                              HTTPS connection is established
  redirect                    Redirect HTTP connections to the security gateway
                              to use HTTPS
  server                      Enable the http server required to run Device
                              Manager

[kothalanka]

Hi,

I have re-installed flash, i have installed ASDM in cisco ASA 5520 and enabled http server. still i am unable to access via ASDM.

Please anyone can help me!!

ciscoasa# sh version

Cisco Adaptive Security Appliance Software Version 8.4(3)
Device Manager Version 6.4(5)

Compiled on Fri 06-Jan-12 10:24 by builders
System image file is "disk0:/asa843-k8.bin"
Config file at boot was "startup-config"

ciscoasa up 48 mins 46 secs

Hardware:   ASA5520, 2048 MB RAM, CPU Pentium 4 Celeron 1600 MHz
Internal ATA Compact Flash, 256MB
BIOS Flash M50FW016 @ 0xfff00000, 2048KB

Encryption hardware device : Cisco ASA-55x0 on-board accelerator (revision 0x0)
                             Boot microcode        : CN1000-MC-BOOT-2.00
                             SSL/IKE microcode     : CNLite-MC-SSLm-PLUS-2.03
                             IPSec microcode       : CNlite-MC-IPSECm-MAIN-2.06
                             Number of accelerators: 1

 0: Ext: GigabitEthernet0/0  : address is d48c.b55e.c446, irq 9
 1: Ext: GigabitEthernet0/1  : address is d48c.b55e.c447, irq 9
 2: Ext: GigabitEthernet0/2  : address is d48c.b55e.c448, irq 9
 3: Ext: GigabitEthernet0/3  : address is d48c.b55e.c449, irq 9
 4: Ext: Management0/0       : address is d48c.b55e.c44a, irq 11
 5: Int: Not used            : irq 11
 6: Int: Not used            : irq 5
The Running Activation Key is not valid, using default settings:

Licensed features for this platform:
Maximum Physical Interfaces       : Unlimited      perpetual
Maximum VLANs                     : 150            perpetual
Inside Hosts                      : Unlimited      perpetual
Failover                          : Active/Active  perpetual
VPN-DES                           : Enabled        perpetual
VPN-3DES-AES                      : Disabled       perpetual
Security Contexts                 : 2              perpetual
GTP/GPRS                          : Disabled       perpetual
AnyConnect Premium Peers          : 2              perpetual
AnyConnect Essentials             : Disabled       perpetual
Other VPN Peers                   : 750            perpetual
Total VPN Peers                   : 750            perpetual
Shared License                    : Disabled       perpetual
AnyConnect for Mobile             : Disabled       perpetual
AnyConnect for Cisco VPN Phone    : Disabled       perpetual
Advanced Endpoint Assessment      : Disabled       perpetual
UC Phone Proxy Sessions           : 2              perpetual
Total UC Proxy Sessions           : 2              perpetual
Botnet Traffic Filter             : Disabled       perpetual
Intercompany Media Engine         : Disabled       perpetual

This platform has an ASA 5520 VPN Plus license.

Serial Number: JMX1513L0BV
Running Permanent Activation Key: 0x00000000 0x00000000 0x00000000 0x00000000 0x00000000
Configuration register is 0x1
Configuration last modified by enable_15 at 08:07:10.129 UTC Tue Nov 3 2015

[Richard Burts]

To help rule out simple issues in configuration would you post the output of these commands from your ASA

show run | include asdm

show flash | include asd*

show run | inc http

HTH

Rick

[adamtodd16]

This is a known issue.

Latest version of Java requires that you use the latest version of ASDM. Either upgrade ASDM or Downgrade Java. 

[vharutyunyan1]

Could you please provide more details on versions, are there versions that will 100% work together under Mac or Win8?

[adamtodd16]

It's just a Java 7 issue. Bug below:

https://tools.cisco.com/bugsearch/bug/CSCts17526

asdm-7.21 will work without any issue. Otherwise, you will get hit by the bug mentioned above. 

[MANI .P]

Adam todd is correct. Better try the same .