07-26-2012 04:39 AM - edited 02-21-2020 06:13 PM
Hi,
I have the problem, that when I want to connect to the VPN Gateway (ASA 5510) with the AnyConnect Client 3.0 I will get the error "Failed to load preferences" when I try to connect via the SSL Portal of the ASA, everthing works fine... I have tried to reinstall the Client - without any success... can someone tell me whats going wrong with my client?
Thx
Regards
Robert
Solved! Go to Solution.
07-26-2012 05:46 AM
Hi Robert,
Please do the following:
- Enable a group-alias or group-url for the tunnel-groups.
- Remove the XML profile from ASA (please export it first to keep a backup).
On the affected machine:
- Remove Preferences.xml.
- Remove preferences_global.xml.
- Remove the XML profile in the Profiles folder.
Then reconnect the client.
Let me know.
Please rate this post if you find it helpful.
07-26-2012 05:46 AM
Hi Robert,
Please do the following:
- Enable a group-alias or group-url for the tunnel-groups.
- Remove the XML profile from ASA (please export it first to keep a backup).
On the affected machine:
- Remove Preferences.xml.
- Remove preferences_global.xml.
- Remove the XML profile in the Profiles folder.
Then reconnect the client.
Let me know.
Please rate this post if you find it helpful.
07-26-2012 06:11 AM
Thx... it works now many thanks
07-26-2012 06:31 AM
Awesome news
Thanks for rating!!!
11-07-2014 08:31 AM
You will get the same error if there is any miscellaneous xml files in the profiles directory.
Solve by removing any miscellaneous xml files from profile directory.
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