Cisco AnyConnect VPN Client 3.0 - Failed to load preferences

[romueller]

Hi,

I have the problem, that when I want to connect to the VPN Gateway (ASA 5510) with the AnyConnect Client 3.0 I will get the error "Failed to load preferences" when I try to connect via the SSL Portal of the ASA, everthing works fine... I have tried to reinstall the Client - without any success... can someone tell me whats going wrong with my client?

Thx

Regards

Robert

[Javier Portuguez · Accepted solution]

Hi Robert,

Please do the following:

- Enable a group-alias or group-url for the tunnel-groups.

- Remove the XML profile from ASA (please export it first to keep a backup).

On the affected machine:

- Remove Preferences.xml.

- Remove preferences_global.xml.

- Remove the XML profile in the Profiles folder.

Then reconnect the client.

Let me know.

Please rate this post if you find it helpful.

[romueller]

Thx... it works now many thanks

[Javier Portuguez]

Awesome news

Thanks for rating!!!

[John Faltys]

You will get the same error if there is any miscellaneous xml files in the profiles directory.

Solve by removing any miscellaneous xml files from profile directory.