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Cisco disconnects, resp. can't pre-connect when first time logging in

alasdare
Level 1
Level 1

It is not easy to describe to my problem.

Before the update to the 4.10.08029 Version, the procedure in my (home)-office was:

1. Start computer and then win 10 login screen

2. Pre-login with cisco (independent from the kind of VPN connection)

3. Login win 10.

After the update, the pre-logon does not work anymore, respectively only at the first time of the day.

When I prelogin with cisco, it tries to connect and then disconnects with an error message. So I figured out a workaround.

Whether, when coming to the win 10 login screen, I

1.1. immediately restart OR

1.2. login with win 10, and then logoff.

Then the usual procedure works fine again: pre-login cisco, login win 10.

Does anybody know where the error lies? Funny, not everyone in my office has this problem. I guess, and I am no expert, it is because I made the update in home office and not in the company network. And I think it's an windows-server-problem, not a cisco problem.

Fact is, something must change some setting when restarting the computer or login in win 10 the first time. It only happens when logging in the first in the day. Afterwards I can login and logoff anytime with cisco.

3 Replies 3

ccieexpert
Level 1
Level 1

are you using start before login ? you will need to attach a DART for us to see the problem.. without logs its hard to say..https://community.cisco.com/t5/security-knowledge-base/how-to-collect-the-dart-bundle-for-anyconnect/ta-p/3156025

 

you can also try the latest client... which is cisco secure client

alasdare
Level 1
Level 1

Yes, it is start before login. It always worked well until the update.

I can't attach a DART because it isn't available for me. IT blocked it.

ccieexpert
Level 1
Level 1

i have not seen.. but most customer are upgrading to Cisco secure client.. i suggest trying the latest 5.1 version and see if that fixes... without DART it is hard to see what is the problem...