Cisco Secure Client stuck on Hostscan, unable to connect to vpn

[jhoraj]

Hi ,

I am facing the below problem since last 4 days.

 Macos - version 15.7.2

vpn secure client- 5.1.8.122.pkg

Error :

Get stuck at last step - hostscan is performing software scan issue

Pls help!

Thanks

Rajkumar

+91.99809.46065

[Jeana769Hadley]

Hello!

On macOS 15.7.2 with VPN Secure Client 5.1.8.122, the connection gets stuck at “hostscan is performing software scan.” This usually means the hostscan module isn’t compatible or is corrupted. The best fixes are to update or reinstall the VPN client, ensure proper permissions in Privacy & Security, and temporarily disable antivirus tools. If it still fails, it’s likely a compatibility issue with macOS, and you’ll need an updated hostscan package from your IT team or vendor. 

[jhoraj]

Thanks for your response. i am working for Oracle , corp vpn using VPN Secure Client 5.1.8.122 and have been told to reimage(format) the macos to resolve the issue.
could you pls help with any poc to download hostscan package or whichever supported vpn dowload version for macos could help here would be really helpful. download location secureclient_x.pkg would be great.

[Chloeharper]

Sometimes the VPN client is waiting for security checks that never complete. If you’re running services that need uninterrupted VPN access, using a hosting or managed VM environment for testing can help keep things working while you troubleshoot Hostscan on your main machine.

[jhoraj]

The issue where the Cisco Secure Client (VPN) gets stuck at the last step during the HostScan software scan on macOS 15.7.2 with VPN Secure Client version 5.1.8.122.pkg may be related to compatibility or bugs in the Secure Firewall Posture (formerly HostScan) component.
HostScan packages earlier than version 4.8.x do not function properly with macOS Catalina (10.15) and later, causing posture assessment failures and VPN connection issues. Although your macOS version is 15.7.2, similar compatibility issues might apply if the HostScan component is outdated.
Cisco recommends using HostScan 4.8.00175 or later for compatibility with macOS Catalina and newer versions. Older HostScan versions may cause the VPN to get stuck during the posture assessment phase.
As a workaround, administrators can disable Secure Firewall Posture on the ASA headend to restore VPN connectivity, but this disables posture functionality and related policies.
It is advisable to upgrade to the latest Cisco Secure Client and HostScan versions compatible with your macOS version to resolve such issues.
For detailed bug fixes and resolved issues related to Secure Firewall Posture (HostScan) in various releases, Cisco’s release notes for Secure Client 5.1 provide extensive information.
Additionally, macOS Catalina and later do not support 32-bit binaries, which were included in older HostScan packages (4.3.x and earlier), causing VPN connection failures.
You may want to verify that your HostScan component is updated beyond these older versions to avoid software scan issues.
For more information and updates, refer to Cisco’s Field Notice FN-70445 and the Secure Client release notes.

[jhoraj]

It is advisable to upgrade to the latest Cisco Secure Client and HostScan versions compatible with your macOS version to resolve such issues.

could you pls help in dowload center location and point to later cisco secure client.pkg for mac0S would be great