Disappearing Windows AnyConnect package

[lynne.meeks]

Twice now in two days  the Windows AnyConnect client has disappeared from the list of AnyConnect client images in our ASA.

The image still exists in flash; it is just no longer listed in the client images (SSLVPN--->Client Settings)

No other version of AnyConnect has disappeared; just the Windows client.

This is rather troubling.

I've scheduled the ASA for a re-load early tomorrow morning, but wondering if anyone else has seen this behavior.

thanks,

Lynne

[wstsergeykrum]

Same here. Keeps disappearing from CLI. We just keep adding it. My guess is a buggy firmware, but never had the chance to update it yet...

[Richard Burts]

I am not clear what you are telling us when you say that the Windows image "disappearing from CLI". Can you help us understand better?

Is your ASA perhaps part of an active/standby HA pair? Is it possible that the disappearance coincides with a failover event? If so please check and verify that the Windows image is in flash on BOTH of the ASAs.

HTH

Rick 

[James.Cirrone]

My user gets a message when clicking on the icon that the program was moved or deleted.

I reinstalled it for him yesterday and it got removed again after he used it once.

Also it is not listed in add or remove programs anymore.

I hope someone has a fix for this.