Hi,
I'm trying to install Cisco Anyconnect 4.8 (anyconnect-win-4.8.02045-core-vpn-webdeploy-k9.exe) on a Windows 7 Pro, SP1 machine. The installer goes for awhile, the rolls back with the error, "Cisco AnyConnect Secire Mobility Client setyup ended prematurely because of an error." When I run the installer with a log, I think I can pinpoint the problem. The log is long, but it looks like the error is in this section:
Function: DeviceIDInfo::getDeviceDetailsFromOS
File: c:\temp\build\thehoff\negasonic_mr20.884170368426\negasonic_mr2\vpn\common\utility\deviceid.cpp
Line: 191
Getting device details from OS settings
Function: CA_CacheDeviceDetailsForUUID
File: c:\temp\build\thehoff\negasonic_mr20.884170368426\negasonic_mr2\vpn\installer\win32\vpncustomaction\vpncustomaction.cpp
Line: 236
End CA_CacheDeviceDetailsForUUID action
MSI (s) (7C:88) [16:46:16:634]: Executing op: ActionStart(Name=InstallServices,Description=Installing new services,Template=Service: [2])
MSI (s) (7C:88) [16:46:16:635]: Executing op: ProgressTotal(Total=1,Type=1,ByteEquivalent=1300000)
MSI (s) (7C:88) [16:46:16:635]: Executing op: ServiceInstall(Name=vpnagent,DisplayName=Cisco AnyConnect Secure Mobility Agent,ImagePath="C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnagent.exe",ServiceType=16,StartType=2,ErrorControl=32769,LoadOrderGroup=TDI,Dependencies=Tcpip[~][~][~],,,Password=**********,Description=Cisco AnyConnect Secure Mobility Agent for Windows,,)
MSI (s) (7C:88) [16:46:16:649]: Executing op: ActionStart(Name=kdf_acsock64_Rollback,,)
MSI (s) (7C:88) [16:46:16:650]: Executing op: CustomActionSchedule(Action=kdf_acsock64_Rollback,ActionType=3393,Source=BinaryData,Target=CA_DriverUninstall,CustomActionData=C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\acsock64.inf|acsock)
MSI (s) (7C:88) [16:46:16:650]: Executing op: ActionStart(Name=kdf_acsock64_Install,,)
MSI (s) (7C:88) [16:46:16:651]: Executing op: CustomActionSchedule(Action=kdf_acsock64_Install,ActionType=3073,Source=BinaryData,Target=CA_DriverInstall,CustomActionData=C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\acsock64.inf|acsock)
MSI (s) (7C:EC) [16:46:16:652]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIDB36.tmp, Entrypoint: CA_DriverInstall
MSI (s) (7C:6C) [16:46:16:652]: Generating random cookie.
MSI (s) (7C:6C) [16:46:16:654]: Created Custom Action Server with PID 13128 (0x3348).
MSI (s) (7C:5C) [16:46:16:673]: Running as a service.
MSI (s) (7C:5C) [16:46:16:674]: Hello, I'm your 64bit Elevated custom action server.
Start CA_DriverInstall action
StartService error 577 (unable to start service acsock)
performDriverAction error 1062
End CA_DriverInstall action
CustomAction kdf_acsock64_Install returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 16:46:16: InstallExecute. Return value 3.
MSI (s) (7C:88) [16:46:16:841]: User policy value 'DisableRollback' is 0
MSI (s) (7C:88) [16:46:16:841]: Machine policy value 'DisableRollback' is 0
MSI (s) (7C:88) [16:46:16:853]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1349813703,LangId=1033,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (7C:88) [16:46:16:853]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (7C:88) [16:46:16:856]: Executing op: DialogInfo(Type=1,Argument=Cisco AnyConnect Secure Mobility Client)
MSI (s) (7C:88) [16:46:16:857]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,,CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (7C:88) [16:46:16:867]: Executing op: ActionStart(Name=kdf_acsock64_Install,,)
MSI (s) (7C:88) [16:46:16:867]: Executing op: ProductInfo(ProductKey={91213CC3-6174-4580-85D9-167470A24315},ProductName=Cisco AnyConnect Secure Mobility Client,PackageName=WinSetup-Release-web-deploy.msi,Language=1033,Version=67635197,Assignment=1,ObsoleteArg=0,,,PackageCode={823B7DDC-0B35-4784-AF09-8A7582CBD245},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (7C:88) [16:46:16:869]: Executing op: ActionStart(Name=kdf_acsock64_Rollback,,)
MSI (s) (7C:88) [16:46:16:872]: Executing op: CustomActionRollback(Action=kdf_acsock64_Rollback,ActionType=3393,Source=BinaryData,Target=CA_DriverUninstall,CustomActionData=C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\acsock64.inf|acsock)
MSI (s) (7C:A0) [16:46:16:875]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIDC11.tmp, Entrypoint: CA_DriverUninstall
Start CA_DriverUninstall action
Successfully uninstalled service acsock
End CA_DriverUninstall actionSo it looks like it has something to do with CA_DriverInstall failing to install acsock64.inf. I've tried running the exe as an administrator, that didn't work. Also looked in Device Manager->Network adapters for anything Cisco-related to uninstall but there was nothing. But "TAP-Windows Adapter V9" and "TeamViewer VPN Adapter" are installed, which I think are adapters for my personal VPN and for Teamviewer.
Any ideas are much appreciated!
