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Help with AnyConnect 3.1.01065 on Mac

moe2266us
Beginner
Beginner

Hello folks;

I'm having issue driving me crazy so far. My company is updating to AnyConnect 3.1.01065 from 2.5 version. On my new Macbook Air with Mountain Lion 10.8.2 i was always using version 2.5 of AnyConnect without any problems. when trying to upgrade or even remove then install the new AnyConnect 3.1.01065 i always get this error at the end of the installation:

"The installation encountered an error that caused the installation to fail. Contact the software manufacturer for assistance"

I tried everything including manually removing the old version and re-installaing, also tried to reset my NVRAM on my mac. Tried to run disk verification and repair to repair permission. I also unchecked any optinal components and only left the VPN option checked on the installation with no luck. I have 53 GB of free space on my mac.

Other users at work had similar OS and installed it without any problems. Here's the logs hopefully will give any clue on why it's failing.

1/8/13 9:56:00.054 PM CoreServicesUIAgent[1825]: Error: qtn_file_apply_to_path error: Read-only file system

1/8/13 9:56:00.421 PM Installer[1823]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

1/8/13 9:56:00.678 PM AddressBookSourceSync[1820]: *** -[IADomainCache init]: IA domains cache is out of date.

1/8/13 9:56:00.862 PM LKDCHelper[1829]: Starting (uid=501)

1/8/13 9:56:02.754 PM AddressBookSourceSync[1820]: -[ABAddressBook save] failed. (<ABAddressBook: 0x7ffbdc944f40>)

1/8/13 9:56:22.419 PM Installer[1823]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

1/8/13 9:56:25.948 PM Installer[1823]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

1/8/13 9:56:41.593 PM coreservicesd[26]: Application App:"Installer" [ 0x0/0x125125]  @ 0x0x7fd63c85c9d0 tried to be brought forward, but isn't in fPermittedFrontASNs ( ( ASN:0x0-0x127127:) ), so denying.

1/8/13 9:56:41.593 PM WindowServer[88]: [cps/setfront] Failed setting the front application to Installer, psn 0x0-0x125125, securitySessionID=0x186a5, err=-13066

1/8/13 9:56:44.290 PM acvpninstall[1854]: Function: UpdateInstalledFileData File: ../../../vpn/Downloader/InstalledManifestInfo.cpp Line: 409 Invoked Function: remove Return Code: 2 (0x00000002) Description: unknown

1/8/13 9:56:44.305 PM _securityagent[1860]: Stopping the GUI launch agent...

1/8/13 9:56:44.310 PM sudo[1861]:     root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.gY8Z57/Scripts/com.cisco.pkg.anyconnect.vpn.zetjwN ; USER=Mohamed ; COMMAND=/bin/launchctl unload -S Aqua /Library/LaunchAgents/com.cisco.anyconnect.gui.plist

1/8/13 9:56:45.352 PM _securityagent[1870]: Stopping the VPN agent...

1/8/13 9:56:45.357 PM sudo[1871]:     root : TTY=unknown ; PWD=/private/tmp/PKInstallSandbox.gY8Z57/Scripts/com.cisco.pkg.anyconnect.vpn.zetjwN ; USER=root ; COMMAND=/bin/launchctl unload /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist

1/8/13 9:56:48.967 PM com.apple.kextd[12]: kextcache error while updating / (error count: 33)

1/8/13 9:56:49.854 PM Installer[1823]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

1/8/13 9:56:50.005 PM Installer[1823]: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

1/8/13 9:56:53.978 PM com.apple.kextd[12]: /: kextcache has had enough tries; not launching any more

Any help would be greatly appreciated!!

1 Reply 1

moe2266us
Beginner
Beginner

I solved the issue by just rebuilding my Mac from scratch

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