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Beginner

Novice - Windows 7 crash dump after installing VPN client

Hello

I am a doctor trying to use an x-ray program in use at the hospital at home. This requires a VPN connection and software. I have tried installing the Cisco software recommended by the IT dept which I think is version 5. It downloads, unzips, installs and then on rebooting the computer crashs on the Windows login screen and I have to restore my computer?

Does anyone have a solution? I am not very good with computers and this is driving me crazy. I have tried several clients but they all have the some effect. Needless to say my IT dept is less than helpful.

Many thanks

Tom

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Cisco Employee

Novice - Windows 7 crash dump after installing VPN client

Tom,

Legacy VPN client is actually end of engineering... otherwise I would advise to send us a copy of minidump generated by windows.

Typically there are two things going wrong:

1) Interaction with some other software on PC (like AV or HIPS software) - try disabling those and checking again.

2) Low level driver problems - try updating your drivers + DNE upgrade - update drivers (if you can) and DNE (Citrix component) and see what happens.

M.