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Idris23
Beginner

the VPN service is not available

hi,

 

after I updated my windows 10, I cannot open and connect with VPN and I got this message:

vpn.png

I tried to go to Services and enable Cisco VPN.. but no button is active.

 

my firewall is deactivated too

 

how can I solve this problem?

1 REPLY 1
Pablo
Cisco Employee

Try upgrading to AC 4.9+ if not on that train already.

 

Make sure Windows Defender or any AV solution is disabled before restarting the Cisco VPN service.

 

There are a few apps that are known to conflict with AC, see if you have any of those and disable it temporarily.

 

Known Third-Party Application Conflicts  

 

HTH.

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