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Traceback during vpn user login with certificate

90rwebsuport
Level 1
Level 1

HI All,

We have Cisco ASA5520 with firmware version 8.2.2.

Where we are facing issue with authentication, whenever a vpn user logs in ASA generates traceback this is only happening when ceritficate based authentication is used. This traceback not causing any harm however generating each time user logs in with ceritificate auth.

Tracebacks are generated irrespective of SSL/clientless SSL certificate

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Below is the one of the traceback generated.

2013-06-22 18:50:49        Local4.Notice     alrpb68gw         %ASA-5-711005: -Traceback: 080633C5 080c3875 091BD9CC 091BF968 091BF4F9 091A6330 091BB1A5 091CF9B9 091BV8C8 091BF4F9 091BF48D 091A736E 0926BAEB 0926BC60 092aBC60 0926B79B 091BE1F3 091A6B4F 091A3501 091A22C0 089C5C66 089E1FF0 089E24F9 089E2BCC 08BD732C 09203FF5 091F2F76 091F384E 0879BFC5 08789763 08789CA8 0878D173 0876C158 0877ACBA 086F4779 08C15A20 08C15F37 08C163AA 086F24D3 08729238 0870B65B 0870A428 0870A907 085C4F95 081AB810 080626E3

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Found below description for the on Cisco Document.

Error Message   %ASA-5-711005: Traceback: call_stack

Explanation   This message reports an internal software error that should not occur. The device can usually recover from this error and no harmful effect to the device results.

call_stack—The EIPs of the call stack

Recommended Action   A software error has occurred. Contact the Cisco TAC.

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Request you all to please suggest how can we resolve this issue since we do not liketo see such tracebacks ASA.

1 Reply 1

rkumar5
Level 1
Level 1

Hi

Please try the following.

It seems that you might be hiting this bug CSCtc71135

Please try the following as the workaround.

webvpn

error-recovery disable

To get the fix please upgarde it to 8.2(5)

HTH!!!

Regards

Raj Kumar

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