05-26-2014 09:18 AM - edited 02-21-2020 07:39 PM
Hello Everyone,
I know you have seen a number of these types of questions but I have a issue that is rather irritating to me.
OS: Windows 8.1 Pro
32-bit or 64-bit: 64-bit
AnyConnect version: anyconnect-win-3.0.5080-web-deploy-k9
Whenever I install the AnyConnect vpn on a new Windows 8.1 or Windows 8 machine I always seem to have the following issue... Unable to connect to the internet once the VPN is connected. I am able to access the VPN sites without a hitch and anything that requires the VPN works fine. But anything outside the VPN gives me an error such as bad DNS probe or Unable to connect.
I have been able to fix this in the past by using a regsvr32 command but I no longer remember which DLL I needed to re-register. I have found the following errors in my Windows Event viewer after installing and attempting to connect.
Function: FileMoveFiles
File: ..\Common\Utility\NativeSysFileCopy.cpp
Line: 394
Invoked Function: ::FindFirstFile
Return Code: 3 (0x00000003)
Description: The system cannot find the path specified.
--
Function: wWinMain
File: .\InstallHelper.cpp
Line: 239
Invoked Function: FileMoveFiles
Return Code: -33554423 (0xFE000009)
Description: GLOBAL_ERROR_UNEXPECTED
--
Function: FileMoveFiles
File: ..\Common\Utility\NativeSysFileCopy.cpp
Line: 394
Invoked Function: ::FindFirstFile
Return Code: 3 (0x00000003)
Description: The system cannot find the path specified.
--
Function: wWinMain
File: .\InstallHelper.cpp
Line: 239
Invoked Function: FileMoveFiles
Return Code: -33554423 (0xFE000009)
Description: GLOBAL_ERROR_UNEXPECTED
--
Function: FileMoveFiles
File: ..\Common\Utility\NativeSysFileCopy.cpp
Line: 394
Invoked Function: ::FindFirstFile
Return Code: 3 (0x00000003)
Description: The system cannot find the path specified.
--
Function: wWinMain
File: .\InstallHelper.cpp
Line: 239
Invoked Function: FileMoveFiles
Return Code: -33554423 (0xFE000009)
Description: GLOBAL_ERROR_UNEXPECTED
--
Function: URL::URL
File: .\Utility\URL.cpp
Line: 46
Invoked Function: URL::setURL
Return Code: -28508150 (0xFE4D000A)
Description: URL_ERROR_BAD_URL
parameter=
--
Function: CHttpProbeAsync::OnOpenRequestComplete
File: .\IP\HttpProbeAsync.cpp
Line: 254
Invoked Function: CHttpSessionAsync::OnOpenRequestComplete
Return Code: -31522780 (0xFE1F0024)
Description: SOCKETTRANSPORT_ERROR_CONNECT_TIMEOUT
--
Function: CNetEnvironment::TestAccessToSG
File: .\NetEnvironment.cpp
Line: 1024
Invoked Function: CNetEnvironment::analyzeHttpResponse
Return Code: -28901363 (0xFE47000D)
Description: NETENVIRONMENT_ERROR_PROBE_INCOMPLETE:Network Probe could not contact target
--
Function: CThread::invokeRun
File: .\Utility\Thread.cpp
Line: 376
Invoked Function: IRunnable::Run
Return Code: -32047093 (0xFE17000B)
Description: BROWSERPROXY_ERROR_NO_PROXY_FILE
--
Function: CNetEnvironment::logProbeFailure
File: .\NetEnvironment.cpp
Line: 1073
Invoked Function: CHttpProbeAsync::SendProbe
Return Code: -27000818 (0xFE64000E)
Description: HTTP_PROBE_ASYNC_ERROR_CANNOT_CONNECT
HTTP (host: mus.cisco.com)
----------------
Troubleshooting steps taken:
Uninstalled VPN completely
Reinstalled as Administrator
Searched far and wide on google for possible fixes
Set AnyConnect adapter to the following settings:
Original settings: http://puu.sh/926tB.png
Modified:
Ensured that ICS was turned off on primary connection.
So, anyone got any ideas on what to do from here? I am officially lost.
05-27-2014 12:17 PM
OK, emailed you a link to the latest installer just in case. Glad you found a work around.
05-26-2014 08:40 PM
I found a temporary workaround for now...
The VPN connection was using the WINS connections as DNS connections instead of using my systems DNS. I forced it to connect to 8.8.4.4 and 8.8.8.8 and have temporarily resolved my issue.
Nevermind, workaround was not as I expected... Changing the DNS on the VPN only allowed connection to ip's instead of FQDNs
05-26-2014 12:45 PM
Anyone else have any ideas? I need to get this issue fixed so I can work again.
09-27-2017 06:38 PM
I know its an old thread but I was having similar issues. Pinging 8.8.8.8 was fine and open browser tabs were working but new pages or pinging google.com would fail.
In my case, setting the Interface Metric to 1 for my main nic seems to have solved the problem for now
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