UNABLE TO LOG ON TO CISCO FINESSE AFTER SECURE LDAP CONFIG

[ugwuugochukwukizito]

Hello, my client mentioned they need to configure secure LDAP on the CUCM, I researched and used the link below to do the configuration

Configure CUCM for Secure LDAP Directory and Authentication with AD - Cisco

After the configuration, the Call center agents could not log on to Cisco Finesse. I had to revert to the default port 389 for both LDAP directory and LDAP authentication.

After reverting, the agents were able to login.

Is there a way i can configure Secure LDAP or a port number I can use so the Agents can login to cisco finesse afterwards.

[JP Miranda Z]

Hi ugwuugochukwukizito,

I will recommend you to post this over the following community technology:

https://community.cisco.com/t5/contact-center/bd-p/5926-discussions-contact-center

You will probably get a faster and better response there.

Hope this helps!

JP