VPN Client Does Not Prompt for Username/Password

[ChrisMiddaugh]

I imported a client's pcf file into Cisco VPN Client version 5.0.07.0290.  When I attempt to connect, it says, "Contacting the security gateway at x.x.x.x..." and eventually times out.

Shouldn't it first prompt for username and password?  This is exactly what happens on a colleague's computer and it works fine.  How do I specify my username and password with my VPN client?

Thank you.

-Chris

[Nelson Rodrigues]

Does the client PC  have connectivity  to the VPN appliance (ASA, VPN3000, IOS,etc)?

-Can you ping it?

-Is any FW on PC blocking IKE ports?

The authentication prompts will come after the PC and VPN appliance establish the "IKE handhake" if you will.

[Nelson Rodrigues]

Does the client PC  have connectivity  to the VPN appliance (ASA, VPN3000, IOS,etc)?

-Can you ping it?

-Is any FW on PC blocking IKE ports?

The authentication prompts will come after the PC and VPN appliance establish the "IKE handhake" if you will.

BTW, here is a troubleshooting tech note you may refer too:

http://www.cisco.com/en/US/products/ps6120/products_tech_note09186a00807e0aca.shtml#solunf

[ChrisMiddaugh]

Hi Nelson,

Thanks for the response.

I am able to ping it. I'm not sure about a FW.  Windows FW is disabled but that's not to say that there's another out there.

The log shows the following but I assume it's just a timeout message:

1      13:00:35.878  05/19/11  Sev=Warning/3    IKE/0xA3000058
Received malformed message or negotiation no longer active (message id: 0xD6321A34)

I will study the tech note you mentioned.

Thanks again.

-Chris