VPN clients connect but can not access mapped NT drives

[mdaigle]

   Ran the troubleshooting DART file and this is the this error        

Function: CTIsTunnelMgr::OnTunnelInitiateComplete File:.\TunnelMgr.ccp Line:596Invokded Function:CTunnelStateMr::initiate Tunnel Return Code:-31719410 (0xFE1Cooe) Decription: TLSPROTOCOL_ERROR_MAX_RETRANSMITS_EXCEEDED callback

VPN version is 2.5.3055

the server IP is address is going down to the VPN client via split tunnel.

Any suggestions?

[anujsharma85]

Is this VPN running on TLS or DTLS?

If TLS, then have you tried by DTLS. Also, try to capture packets on ASA LAN interface as well as Anyconnect machine to see what is happening when issue is occuring.

Are you accessing resources via name or IP. If name, try using IP once as well.

If you are using any 3G card or USB dongle to connect to internet and then with VPN , then try using a normal ethernet or Wifi connection as well once coz as per DART it seems that DTLS tunnel is not negotiating.

Regards,

Anuj

[mdaigle]

Thank you.  It turned out to be a TLS and a DNS issue.

[anujsharma85]

You're welcome.

Regards,

Anuj

[Chaitanya Krishna Narra]

Hi, I'm also facing the same issue on disconnecting the VPN session frequently.

Could you please let me know the solution, which the issue has resolved for you.

Regards,

Chaitanya Krishna

.

[mdsoccer15]

Any details on the solution if you still recall? I am having similar issues and would like to troubleshoot/resolved them.