Jennifer Halim is a technical account manager (TAM) for the Cisco ScanSafe (Cisco Cloud Web Security) solution for the Asia Pacific and US regions and the team lead. Her work involves implementing the solution within the customer's environment, managing the project and an escalation point of contact for technical account manager team. Prior to her current role, she was part of the Australia Security team in the Technical Assistance Center that helps customers configure and troubleshoot Cisco security technologies. She also served as a mentor to other Technical Assistance Center engineers. Jennifer is also a top contributor in the Cisco Support Community. She has worked in the networking security field for more than 11 years and holds CCIE certification in Security (#16480) as well as CCDP, CISSP and ITILv3 certifications.
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