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keithsauer507
Contributor

CDA keeps locking out CDAService AD user account

Ok a few changes in our environment in the past few weeks.

1) Our CDA virtual appliance took a dump.  We redeployed it.

2) Introduced a new Server 2012 R2 DC in the environment.

Despite these two things, we keep seeing our AD User account CDAService, which is just a user belonging to the event log readers group, locked out.  Its logged out by a machine called jcifs1_68_50.

I thought maybe when I added the new DC I buggered up the password field.  Nope, I did a direct copy and paste from our password manager (and I checked I had the correct thing pasted by using notepad quick).  

So then I thought lets just change the password.  IN ADUC I changed the password to a new random generated one from our PW mgr software and pasted this in the CDA server for all 4 of our DC's.  They all come up green so I would figure the password is correct.  The IP to user name mappings come up correct too, so you would think that everything was great. 

However randomly, more so if I reboot the CDA or after a backup at 3 AM, the CDAService AD account will be locked out again.

Do you have any idea why this would be?

3 REPLIES 3
Handy Putra
Cisco Employee

Just checking which patch that you are running in your CDA at the moment

Hi, we are on patch 5.

cda01/admin# sh ver

Cisco Application Deployment Engine OS Release:
ADE-OS Build Version:
ADE-OS System Architecture: i386

Copyright (c) 2005-2011 by Cisco Systems, Inc.
All rights reserved.
Hostname: cda01


Version information of installed applications
---------------------------------------------

Cisco Context Directory Agent
---------------------------------------------
Version      : 1.0.0.011
Build Date   : Tue May  8 10:34:26 2012
Install Date : Thu Jan 28 15:15:07 2016

Cisco Context Directory Agent Patch
---------------------------------------------
Version      : 1
Build number : NA
Install Date : Thu Jan 28 15:50:14 2016

Cisco Context Directory Agent Patch
---------------------------------------------
Version      : 2
Build number : NA
Install Date : Thu Jan 28 15:53:35 2016

Cisco Context Directory Agent Patch
---------------------------------------------
Version      : 3
Build number : NA
Install Date : Thu Jan 28 16:04:46 2016

Cisco Context Directory Agent Patch
---------------------------------------------
Version      : 4
Build number : NA
Install Date : Thu Jan 28 16:12:17 2016

Cisco Context Directory Agent Patch
---------------------------------------------
Version      : 5
Build number : NA
Install Date : Thu Jan 28 16:18:23 2016

I also have this issue, did anyone manage to find a fix ?

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