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Cisco SMA M300V - Smart Licensing Error for DLC conversion

mstoffers
Beginner
Beginner

Dear users,

we migrated our license for SMA M300V last year in June to Smart Account Licensing. 2 weeks ago I found this error in the WebUI for Smart Licensing:

Device Led Conversion Status:  

Failed. Reason: Software Tag Not Mapped

I also got an email from the appliance with the following content:

The Warning message is:
You have 60 day(s) remaining to renew authorization of Smart Licenses.
Note: If Authorization expires the licenses will move to Authorization Expired state and
features will stop working.
      You can renew authorization in any one of the following ways:
         -- System Administration > Smart Software Licensing > Renew Authorization Now page in the web interface
         -- license_smart > renew_auth command in the CLI
Version: 14.2.0-224

When I start the "Renew Authentication" process, I got the same error. Can someone please help me?

Thanks for your help
Regards
Marco

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