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Intermittent Proxy Authentication

I have had an issue occur a few times where about half of our users are able to authenticate to the proxy just fine, no problems. For the other half, when they open a browser, it never loads a page, not even the block page. The only way I have been able to fix this is to reboot the IronPorts. Does anyone have any idea why this might occur and an idea as to how I can stop it from happening?

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