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Beginner

Ironport Filter blocking pdf pages on Ipad

We have a customer who is using a Cisco Ironport filter. When they attempt to view a pdf webpage (pages created in HTML display fine) using an IPad the page will not display. However, when we assign a static IP that bypasses the filter the pages display correctly. We have tried multiple browsers and the problem does not change. This problem cannot be duplicated on a Mac desktop or a windows computer.

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Participant

Ironport Filter blocking pdf pages on Ipad

How are they identifying iPads on the WSA?

It looks like it specific to identity, can you get the to do a grep on the IP address so we can see what the denied message is?

Thanks

Chris

Beginner

Ironport Filter blocking pdf pages on Ipad

The school network engineer is going to take a look at the logs and see what the message is. I will update as soon as he gives is the information you requested. Thank you for the quick response and pointing us in a direction.

Chris