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Beginner

Ironport Filter blocking pdf pages on Ipad

We have a customer who is using a Cisco Ironport filter. When they attempt to view a pdf webpage (pages created in HTML display fine) using an IPad the page will not display. However, when we assign a static IP that bypasses the filter the pages display correctly. We have tried multiple browsers and the problem does not change. This problem cannot be duplicated on a Mac desktop or a windows computer.

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Participant

How are they identifying iPads on the WSA?

It looks like it specific to identity, can you get the to do a grep on the IP address so we can see what the denied message is?

Thanks

Chris

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The school network engineer is going to take a look at the logs and see what the message is. I will update as soon as he gives is the information you requested. Thank you for the quick response and pointing us in a direction.

Chris