We rebooted the WSA and now

HT Managed_Services · ‎10-31-2014

Hi All,

I just upgraded from 7.7.0-761 to 8.0.6-191. Everything appeared to go smoothly but after the appliance rebooted I was no longer able to access the web GUI via HTTPS and was also not able to SSH to the box. Does anyone know what may have caused this and is there a way to get this resolved remotely? Any help would be appreciated.

jfafinski · ‎10-31-2014

I'm surprised you managed to upgrade, because for me the upgrade fails from 8.0.5 to 8.0.6, I have the following error:

Upgrade error: data/db/wbrs/factory/db/prefix_db.gz (Empty error message)

Upgrade error: ./data/third_party/sophos/libsavi/factory/xvdl08.vdb (Empty error message)

Same message on both WSA370.

I'm sorry, this won't help you, but maybe someone will have any clue...

HT Managed_Services · ‎10-31-2014

I should also mention I can reach the WSA via ICMP and the customer says it's working okay. They have some work stations that are manually set through their browsers to go to the WSA and some workstations that use WCCP. WCCP doesn't seem like its working, I cleared the counters last night and don't see any hits.

ASA# sh wccp

Global WCCP information:
    Router information:
        Router Identifier:                   192.168.1.1
        Protocol Version:                    2.0

    Service Identifier: 10
        Number of Cache Engines:             0
        Number of routers:                   0
        Total Packets Redirected:            0
        Redirect access-list:                ironport_users
        Total Connections Denied Redirect:   0
        Total Packets Unassigned:            0
        Group access-list:                   -none-
        Total Messages Denied to Group:      0
        Total Authentication failures:       0
        Total Bypassed Packets Received:     0
ASA#

HT Managed_Services · ‎10-31-2014

We rebooted the WSA and now it works. Go figure.

Carlos Alberto de Barros · ‎11-14-2014

When we tried to upgrade the System from version 7.7 to 8.0 ocurred the follow error:

Please wait while appliance services start up..............................Traceback (most recent call last):

File "/usr/build/iproot/ap/ipoe/ipoe/bootstrap.py", line 55, in <module>

File "/data/lib/python2.6_8_amd64_nothr/runpy.py", line 128, in _run_module_as_main

"__main__", fname, loader, pkg_name)

File "/data/lib/python2.6_8_amd64_nothr/runpy.py", line 34, in _run_code

exec code in run_globals

File "build/bdist.freebsd-8.2-RELEASE-amd64/egg/cli.py", line 497, in <module>

File "build/bdist.freebsd-8.2-RELEASE-amd64/egg/external_auth/__init__.py", line 207, in initialize

File "build/bdist.freebsd-8.2-RELEASE-amd64/egg/external_auth/__init__.py", line 119, in _setup_old_authentication

File "build/bdist.freebsd-8.2-RELEASE-amd64/egg/command_client.py", line 674, in quick_read_var

File "build/bdist.freebsd-8.2-RELEASE-amd64/egg/command_client.py", line 133, in connect

Commandment.CommunicationError: ambrsaopxy5.ipsosgroup.ipsos.com: Network communication error: No such file or directory

Now we can't access the appliance from GUI or CLI.

After received the new RMA appliance, i got the same problem when i tried to upgrade from 7.5 to 7.7:

login: admin

Password:

Last login: Fri Nov 14 09:56:32 on cuad0

AsyncOS 7.5.2 for Web build 304

Welcome to the Cisco IronPort S170 Web Security Appliance

Traceback (most recent call last):

File "/usr/build/iproot/ap/ipoe/ipoe/bootstrap.py", line 55, in <module>

File "/data/lib/python2.6_7_i386_nothr/runpy.py", line 128, in _run_module_as_main

"__main__", fname, loader, pkg_name)

File "/data/lib/python2.6_7_i386_nothr/runpy.py", line 34, in _run_code

exec code in run_globals

File "build/bdist.freebsd-7.2-RELEASE-p2-i386/egg/cli.py", line 24, in <module>