02-19-2019 05:02 AM - edited 02-19-2019 05:14 AM
Hello,
We are seeing URLs categorization shifts. Why would this happen?
The Talo website - https://talosintelligence.com/ - lists the site as Non-governmental Organizations, but ever so often we lose access because the site gets re-categorized as a parked domain.
Ultimately the categorization normalizes and we regain access, but not before users complain. We would like to avoid putting in an exception.
Advanced thanks.
02-19-2019 05:32 AM
Log a Support case with Talos for any domain or URL that you believe has the incorrect reputation or categorization
https://talosintelligence.com/reputation_center/support#contact-form
02-19-2019 05:36 AM
02-19-2019 06:03 AM - edited 02-19-2019 06:04 AM
Thanks Ken.
I was hoping someone in the wild would know. I'll get a TAC case opened for this.
Regards
02-19-2019 06:06 AM
It needs to go to Talos team via TAC or Support URL shared for further investigation to get accurate reply
02-19-2019 06:07 AM
Hi DamianRC
Your categorization engine may be failing to update and rolling back to factory settings. When the WBRS engines fails to update properly, it rolls back to factory and re-downloads all definitions. Get your TAC case open and we can look into why the engine is failing.
Alex
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide