WSA blocks viber files and image

[cammy.busto]

Hi,

WSA allow to accept text and block file attachment or image.

Is anyone know how to allow VIBER port 5242, 4244, 5243, 9785 for both TCP and UDP in order to send image and files tru viber?

Please help. 

Thank you

[assethum · Accepted solution]

Hello, 

Do you have the access logs when passing Viber traffic via the WSA. The WSA will block the traffic for ports 5242, 4244, 5243, 9785 if the ports are not mentioned in the HTTP Connect ports section of the WSA under Access policies --> Protocols and User Agent --> HTTP CONNECT Ports.

Regards

Ash

[cammy.busto]

Hi assethum,

Thank for your reply.

Yes, the mentioned ports are already added in WSA Access Policies but still user can't upload image or any files.

[assethum]

Hello, 

May I know the tag on the access logs while passing traffic? Do you mind sharing the access logs with me?

Thanks

Ash 

[cammy.busto]

HI assethum,

Viber apps can now send images and attached files. I saw the error in aclogs that viber is still blocking. Made some changes in Web Policies and now its working. Thanks for giving me hint :)

[juleslawrencepecana]

Hi may I know what changes did you set?