WSA - slow https browsing for MacOS and time_out error message

[reynaldolopeza]

Hi community! Please your help with this issue.

We have WSA deployed in transparent mode for a few months, and MacOS users are complaining about very slow HTTPS browsing, and in some cases a time_out error message is shown. It only happens for HTTPS browsing for MacOS users, Windows users have no problems. 

Any clue on how to solve this issue?

[Handy Putra]

Hi,

Would recommend to review the accesslogs from the WSA to see what is it doing when processing HTTPS traffic from MAC.

To grep the access logs for an entry, SSH into the WSA and run the following command from the CLI:
1. Grep
2. Enter the number of the log you wish to grep: 1 (for access logs)
3. Enter the regular expression to grep: <client IP>
4. Do you want this search to be case insensitive?: Y
5. Do you want to search for non-matching lines? [N]> N
6. Do you want to tail the logs?: Y
7. Do you want to paginate the output?: N