For this Specific user can't change or update the primary email and this is the error below. Can anyone encounter this issue and fixed this issue. Thanks
Referrer: Control Hub notification toaster-links
Browser URL: https://admin.webex.com/manage-users/users/7c3d9952-e384-4412-82fa-523299da2ce4/profile
Control Hub Build: 20221214-ec1caf5
View Org ID: e99ea02b-20a0-47aa-904c-780709b3107b
Logged-in User ID: 6c04a8d4-0541-4fdd-aaaa-330802fe2607
Logged-in User Org ID: e99ea02b-20a0-47aa-904c-780709b3107b
Logged-in User Clock UTC: Thu, 15 Dec 2022 05:40:07 GMT
Customer Type: Enterprise
Status Text: OK
Tracking ID: ATLAS_b37b035b-a1b7-422d-9e9c-b8be6be8e7cd_12
"message": "Email: firstname.lastname@example.org exists",
"description": "Email: email@example.com exists"
Message: Http failure response for https://atlas-a.wbx2.com/admin/api/v1/users/email/7c3d9952-e384-4412-82fa-523299da2ce4: 409 OK. Email: firstname.lastname@example.org exists. TrackingID: ATLAS_b37b035b-a1b7-422d-9e9c-b8be6be8e7cd_12
This user has a free personal WebEx account using the same email address. Have the user log into their personal WebEx account and delete the account. Then you should be able to create a new account and/or change the email for this user.
The reply above answered this question. Please have the person log into WebEx (their free personal account) and delete that account and you will be able to configure the new email address within your company's control hub.
The account does not need to be in control hub. A common issue is having the mail adress associated with a free account before.
Have you tried logging in with that account and maybe issuing a password forgotten mail?
Have you verified that domain? If so, you may also check if you're able to clain that user if it resist outside of your org, see https://help.webex.com/nceb8tm/