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Community Manager

Community Ask Me Anything- Cisco Webex: Enable Teams to Work from Home

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This event continues the conversation of our recent Community Ask Me Anything event "How to Use Webex Meetings".

This event is a great chance to discuss best practices, tips, and tricks for Cisco Webex. Due to circumstances that have resulted from the COVID-19 pandemic, a historic number of people have rapidly transitioned to remote work. Webex meetings have never been more vital for staying connected across the globe. Join this session to discuss the best practices, tips, and tricks to work effectively with a superior experience via Cisco Webex.

This forum event works well as an introduction for those who are not familiar with the tool and have recently started to use it. Issues and quality issues related to Webex solutions are not encouraged. If you have a Webex issue, please review it with the Cisco Technical Assistance Center or CSM teams.

To participate in this event, please use the Join the Discussion : Cisco Ask the Expertbutton below to ask your questions

Ask questions from Thursday 16 to Thursday, April 30, 2020

Featured Experts
belemG.pngBelem Garrido is a Consulting Delivery Engineer with the Professional Services team in Mexico. She has worked for Cisco for half a decade and specializes in collaboration technologies, which include Webex Teams, Jabber, Jabber MRA, 3B, and Video Unified Communications core (UC) solutions. Before joining Cisco, she worked as a presales and post sales engineer at Bluedot -Networking Professionals. She holds a bachelor’s degree in computer and systems engineering from the UAEP. Belem holds CCNA, CCNP collaboration, and CCIE collaboration (#63632) certifications.

Aashish-1.pngAashish Dua is a Technical Solutions Architect in the Collaboration Sales Team in India. He is a technology evangelist and enables customers to accelerate business and solve challenges via Cisco technology solutions. Aashish has rich experience in consulting and has worked in all major industry verticals and with diverse customers all around the globe. Before his current position, he was a Lead Consultant for Customer Experience. Aashish holds a CCIE (#45437) in collaboration and a SIP SSCA certification and has interest and expertise in Cloud SaaS Applications and Cloud Security.

aditgup2.jpgAditya Gupta is a Systems Engineer in the Global Sales team. He provides technical consultation to Global customers for Cisco's broad range of products and technologies (for example, R&S, Voice Video, and so on). He specializes in Cisco Collaboration/Video technologies. Aditya comes from the Backbone TAC UC Team where he worked on troubleshooting UC products. He also worked as a consulting engineer for Cisco Cloud and Managed services, handling key accounts for Cisco in the collaboration domain. Aditya holds a Cisco CCIE (#44733) in collaboration and a SIP SSCA certification.

Due to the anticipated volume for this high in-demand event, Belem, Aashish & Aditya might not be able to answer each question. Thus, remember that you can continue the conversation directly in the Webex Administration community.

By posting a question on this event you're giving permission to be translated in all languages we have in the community.

**Helpful votes Encourage Participation! **
Please be sure to rate the Answers to Questions



I tried to create a Webex meetings account, I received 1 of 2 emails.

Nevertheless, I'm unable to reset my account password. Any hint to proceed?


Hi dulfranc1,

Once you create your account, you associate an e-mail address to that account and receive the first e-mail like this one.



Screen Shot 2020-04-28 at 21.02.35.png


This first e-mail is a request to create a password for this account. Create the password for the account.


Screen Shot 2020-04-28 at 21.01.09.png


If you created it already, you will receive the second e-mail with a confirmation that you have successfully changed your password.

If you did all these already but you don't remember the password you set or if you haven't set the password, go to site, click on Sign In and click on "Forgot Password?" link.



Screen Shot 2020-04-28 at 21.17.18.png


A prompt will request your e-mail address associated at the beginning and you will receive an e-mail with a confirmation.


Stay safe.


Thank you @Belem Garrido and team

One last question

On a Webex event: When moving people to the lobby  - is there a way to move multiple people at 1 time or do I have to do it individually?




Hi Dulfranc1


I am assuming you are talking about a WebEx meetings PMR. 

You can only move one person at a time to the lobby but can admit multiple people simultaneously from lobby into the meeting.

Please refer article below:


Thanks & Regards

Aditya Gupta


Indeed @Aditya Gupta  thanks

Community Manager

Dear @Belem Garrido@Aditya Gupta and @Aashish Dua 

Thank you so much for sharing your time and expertise. You’ve helped many around the globe :)

It has been great to collaborate with you, we look forward to do it gain in future

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