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Community Ask me Anything: How to Use Webex Meetings

ciscomoderator
Community Manager
Community Manager

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This topic is a chance to discuss more about  Webex Meetings regarding installation, configuration, implementation, use, and integration with other applications. Learn the best practices to make the most of the tool, as well as the best practices to troubleshoot its common issuess.

This forum event works well as an introduction for those who are not familiar with the tool and have recently started to use it.

To participate in this event, please use the Join the Discussion : Cisco Ask the Expertbutton below to ask your questions

Ask questions from Friday, March 20 to Friday, April 8, 2020

Featured experts
angelihe.jpgAngelica Hernandez Becerra is a Designated Service Manager in the High Value Services / Premium Support Team for Collaboration and Cloud Collaboration. She specializes in Webex Teams, Webex Meetings, and Jabber. Before Cisco, she worked for the Trade Commission of Mexico in Toronto, Canada, Promexico and Avaya. Angelica holds a bachelor’s degree in international business and an ITIL foundation v3 certification.


luis.jpgLuis Gomez Rocandio is a Designated Service Manager in the High Value Services / Premium Support Team for Collaboration and Cloud Collaboration. He specializes in collaboration solutions such as Webex, video devices, and Jabber. He has worked at Cisco for 11 years. Before joining Cisco, he worked at Dell as a Regional Coordinator and at Hewlett Packard in the administrative area. Luis has a bachelor’s degree in business administration and a diploma in business management. He holds Social Selling and Cisco Cloud Fundamentals certifications.

cnuche.jpgChristian Nuche is a Designated Service Manager and Technical Expert in the High Value Services / Premium Support Team for Collaboration and Cloud Collaboration. He has 17 years of experience in the IT industry, particularly in collaboration technologies. He has been collaborating with Cisco for 15 years in different Collaboration and Unified Communication teams on diverse roles, which include Tech Lead roles, and he has collaborated in the Plan, Design and Implementation (PDI) team as well. Christian is an author of Cisco.com and Cisco Community technical documents, and he is a Technical Reviewer and Subject Matter Expert for Cisco Certifications.
 
Angelica, Luis and Christian might not be able to answer each question due to the volume expected during this event.
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98 Replies 98

Christian, thank you for answering me!
The problem that I am facing is that: When exiting the application, I would have to clear the data for the current instance because Webex alone, if I log out and try to log in again, does not present a login screen but apparently saves the session information / previous user in some token.
Ideally, the UI should display the data entry screen (user account/pass) even if it natively only accepts one account.
Is it possible to configure in Webex to go back one step before logging in and offer the screen allowing user account/pass?
Regards,
Mauricio
Note: This question is a translation of a post originally created in Portuguese by mauricio.caldeira@outlook.com.It has been translated by Cisco Community to share the inquiry and its solution in different languages.

Hi,

 

After sign out and then sign in again the app by default will show the last user that was used, just tap on the upper left corner to 'go back' and then you will be able to select a different user@domain account.

 

Regards,

Christian.

Thank you for helping me to solve it.

Note: This question is a translation of a post originally created in Portuguese by mauricio.caldeira@outlook.com.It has been translated by Cisco Community to share the inquiry and its solution in different languages.

pjrodriguezg
Level 1
Level 1

Can I allow the host to record but nor the participants?

I've tried through a "Session Type" but it's all or none.

Thanks a lot.

thanks for the confirmation

 

the last resource is the  Bulk Modify User Attributes here the steps:
https://help.webex.com/en-us/nh17y2u/Cisco-Webex-Meetings-CSV-File-Import-and-Export-in-Cisco-Webex-Control-Hub#task_9AFB41FB06A5CFB124F4E388B6EFDED4

 

Let me know if works

regards

 

At a glance, I can't see an attribute for session types. I'll take a deeper reading.
Thanks a lot

If you are using Webex Meetings Recording option is only for Host if you have Training recording can be enable for all participants into Participants menu once the session is running

 

regards

 

Helpful. Thanks a lot!

pjrodriguezg
Level 1
Level 1

Is it possible to assign a session type to all existing users?
Thanks in advance

hello

 

yes you can customize your preferences of type of sessions and then assign to one or all the users, here the steps using control hub
https://help.webex.com/en-us/16lhxu/Manage-Session-Types-in-Cisco-Webex-Control-Hub

 

And here the steps using classic site admin

https://help.webex.com/en-us/acyd33/Manage-Session-Types-in-Webex-Site-Administration

 

In both scenarios mentions how to add that session type to all

regards

 

Sorry @lgomezro 

In those help pages there's a procedure for a single user and for all new users, but I can't find the way to do it for all existing users.

Thanks a lot

Community Moderator
Community Manager
Community Manager

Good afternoon! The Cisco Webex Meeting server is installed and configured. All connections are normal, but clients with iOS (iPhone) cannot connect to the server from the internal network - error 100200. At the same time, everything is fine from the external network. What could be the reason?

* This question is a translation of a post originally created in Russian by Sergey Barkov. It has been translated by Cisco Community to share the inquiry and its solution in different languages.*

Hi,

You might be hitting CSCvj93519 ( https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvj93519 ), this is usually fixed by uninstalling the app and installing the latest version from the app store.

You can also use the work-around and increase the timer on web browser expiration.

 

Regards,

Christian.

lgomezro
Cisco Employee
Cisco Employee

Some reminders, I would like to share some of the best practices about how to join to Webex when working from home

Disconnect from your own VPN. Your employer might have provided you a VPN service (Virtual Private Network) that allow you to use the company’s network while you’re working remotely. You can use Webex Meetings without using VPN for an enhanced experience.

I suggest you pick audio over Webex video otherwise this would decrease your resolution immediately, eventually, you can turn off your video to adapt it to your network quality. You can do this at any time.

You can find further information here: http//cs.co/slow-connection

Take advantages of breaks. You could have a better experience when joining 5min before the session starts. Or even better, try to schedule at 15 or 45min of the hour instead of 2:00pm or 9:00am.

Switch to Call Audio. If your audio and video experience is poor when you’re connecting via internet or the call me/ call back is not working, you can continue collaborating. Call directly the session, you can find the access details and numbers and in the meeting invitation so you can join from your phone or mobile phone.

If the main phone number they have provided you is not available -temporarily-, the event invitation includes a long list of other numbers and local number you can use to call and connect the audio. You can find further information here: http//cs.co/dial-in

You can find further information in the Webex best practices guide: https://www.webex.com/webexremotework.html#best-practices

To review the IT admin and final users guides, you can visit  http//cs.co/business-continuity

Hi there, I'm struggling with understanding how many participants can be seen at the same time.

Found it's different between devices.

 

  1.  Webex registered
  2. non Webex regstred
  3. Meetings client

Is my understanding correct?

 Single / Active SpeakerEqual / GridOverlay / Active Presence / Active Speaker and ThumbnailProminent
Webex Registered19?1+6?1+6?
non Webex Registered(incl. Webex Teams)1251+91+9
Meetings Client1251+5 w/t view switch buttonN/A

 

** References **
For meetings client;

 

Full-Screen Video Layouts in Cisco Webex Meetings and Cisco Webex Events
https://help.webex.com/en-us/nk20oui/Full-Screen-Video-Layouts-in-Cisco-Webex-Meetings-and-Cisco-Webex-Events#concept_C0E25B039CA0CAB367B14DD17D1F5FE1

 

For webex registered devices;

 

Change the Screen Layout in a Call on your Room or Desk Device
https://help.webex.com/en-us/npsukcq/Change-the-Screen-Layout-in-a-Call-on-your-Room-or-Desk-Device

 

For non webex registered devices;

 

Video Window Layout Options for Cisco Webex Meetings
https://help.webex.com/en-us/0qk6j6/Video-Window-Layout-Options-for-Cisco-Webex-Meetings

 

Thanks in advance!

hi

If we are talking about video 

 

video layout for full screen is 5x5 from a computer. The experience is the same using webex teams and webex meetings
https://help.webex.com/en-us/fkf15cb/Screen-Layouts-in-the-Cisco-Webex-Meetings-Virtual-Desktop-App

 

If you want to see participants names. Event center can hide this information and only the host and panelist will be able to see the names of attendees. At the top on your right you will have the number of participants as host

As attendee if the participants list is hide under panelist names you will see how many attendees has the session

 

let me know if you are looking for another specific info

regards

Thank you for the reply!

 

Yes we are talking about video.

 

The link is a little bit older because it says 16 participants in Grid view.

How about webex registerd and non registered then?

 

In fact it is confusing that the layout capability is not same.

This device can show up to 25 but this device not or like that...

 

Regards,

thanks for the clarification

 

layput for video its 25 participants and you can move back and forward to see the rest of video attendees. Here an updated link about that:
https://help.webex.com/en-us/5hbazy/Switch-Between-Video-Layouts-in-Cisco-Webex-Meetings-and-Cisco-Webex-Events

 

Applies for Event and Meeting which are the ones who supports endpoints.

In full screen here an updated article that shows those views
https://help.webex.com/en-us/2kpmz0/Full-Screen-Content-Sharing-Views-in-Cisco-Webex-Meetings-and-Cisco-Webex-Events

The first screenshot is the view that you will see using a Dx80, and Sx10

 

what type of video device are you using??

regards

 

Let's say webex roomkits, one webex registered and another not.

I mean by "let's say" I think it's not device type matter.

 

As I wrote there seems to be three layout types, not depending on what device we are using.

 

1. Webex registered (endpoint)
2. non Webex regstred (endpoint)
3. Meetings client (Windows, Mac, iOS, Android)

 

My customers often ask me "how many particpnats can I see at the same time?" but unfortunately not having exact answer now...
When they want to see 25 participants, webex registered devices won't meet the requirement if my current understanding is correct.

 

Therefore it would be great if I could have some advice or suggestion on the table.

 

Thanks in advance!

hello 

 

Endpoints registered or non registered:
CIsco Webex Meetings video conferencing (formerly Collaboration Meeting Rooms Cloud) and CMR Hybrid support up to six video screen displays. This includes up to five plus the active speaker.
https://help.webex.com/en-us/WBX88104/What-are-the-TelePresence-Video-Screen-Layout-Options-in-Webex-Meetings-Video-and-CMR-Hybrid-Meetings

 

Computers Mac or Windows

Grid or full screen layout: Up to 25 video attendees are shown in equally sized windows.

https://help.webex.com/en-us/0qk6j6/Video-Window-Layout-Options-for-Cisco-Webex-Meetings

 

regards

Mike Andrews
Level 1
Level 1

Experts,

Your experience is priceless during these uncertain times.  Professionals around the world are scrambling to implement technologies on which we are unable to spend the necessary time training, and I thank you for your help.

 

My question is about the registration information for a scheduled event.  Because of legislation regarding various aspects of Government in the Sunshine, my organization is not allowed to "require" that an attendee enter any identifiable information before accessing a meeting of any constitutional board.  I've been able to publish my meeting schedule, and remove the need to use the meeting password - but attendees are still being required to enter first name, last name and email address.  

 

Can you help me make this Webex Events 100% public, and remove the need for any and all authentication?

 

Again, thank you so much.

 

~Mike

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