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This topic is a chance to discuss more about Webex Meetings regarding installation, configuration, implementation, use, and integration with other applications. Learn the best practices to make the most of the tool, as well as the best practices to troubleshoot its common issuess.
This forum event works well as an introduction for those who are not familiar with the tool and have recently started to use it.
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You are currently hitting the following defect:
In order to fix this please uninstall the desktop app and re-install the latest version. This defect is fixed on desktop app 40.1
There is also a removal tool: https://help.webex.com/en-us/WBX000026378/Meeting-Services-Removal-Tool
Hope this helps,
Is there an advanced audio setting that will allow for background sound? Our organization is using Webex Meetings for music lessons and the service often identifies the instrument playing as background and then mutes that sound. Other platforms have a way to improve audio settings for music teaching. We need to be able to have this setting be the default rather than waiting for the software to ask if there is background noise and whether the host wants to allow for it.
If possible, I'd suggest to place an external mic close to the instrument, or even better connect the instrument to the PC and share using the option 'optimize for motion and video' this way you can also play a video, and the audio will be streamed directly from the PC to the attendees.
If those options are not possible then you may select to "Disable noise detection" when prompted to mute your mic due 'background noise detected', see:
Also see the tips and tricks for audio: https://help.webex.com/en-us/nc2bqt1/Tips-and-Tricks-for-Using-Audio-with-Cisco-Webex-Meetings-Suite
Here are some resources for virtual classes / schools / teachers / students / parents:
As an extra here is an article about a success case for online music education:
Hope this helps.
You may use 'Event Center', on Webex Meetings you can mute all attendees, but they still have the ability to un-mute themselves.
When using the Webex Event Center type meeting you can set the "mute upon entry" feature or "mute all" feature, and the attendees will NOT be able to un-mute themselves, they will have to 'raise hand' or ask on the chat to be un-muted, or you may un-mute an attendee or panellist if you want them to talk. See:
Schedule a Webex Event can be a better solution for your needs, you are 100% in control of everything, so you can mute everyone and participants will need to raise hands to talk or, they can type their questions in the Q&A chat, here an article that provides details of what you can do in Webex Event:
A Webex Event can be scheduled as a regular Webex meeting by accessing to Webex classic view:
We're using our Personal Room more than meetings with a personal account (the free version). Participants don't see the option to switch to the Grid View Video Layout. We only see the icon to switch to Full Screen view. How do we use grid view or is that only an option with paid for plans? Also, how do we change the default so that participants cannot share their screens? Again, is this only an option with paid for plans? Thanks.
I tried on someone free account yesterday on iPhone and tilted it in portrait mode and saw the participants in grid view. Have not tried on desktop but should be possible as well.
I appreciate the link to the limitations. What I would like to know is when will the grid view be available on the web only interface to webex? I would also like to see when we can have the ability to adjust the default view, so users can choose the grid view as the default view, can you address when that may be available.
We had the same issue for Mac users - one fix to try is to go to
Mac System Preferences > Security & Privacy > Privacy Tab :: and then I think there’s an option for “Screen Recording”, and make sure WebEx Meetings (and/or Teams?) is granted permission.
There are other fixes to try here:
In the site configuration within the menu “Site-Übersicht” (free translation. “site overview”) the options “bearbeitungsfähiges Benutzerprofil” (free translation: “customizable user profile”) and “E-Mail-Vorlage bearbeiten” (free translation: “edit email template”) are disabled. How can these features be enabled?