What is the site you are having trouble with? Do you have another site on which people can share with no issues? What is the Mac OS version people having trouble to share are using? What is the Webex Desktop App version people having trouble are using?
We had the same issue for Mac users - one fix to try is to go to
Mac System Preferences > Security & Privacy > Privacy Tab :: and then I think there’s an option for “Screen Recording”, and make sure WebEx Meetings (and/or Teams?) is granted permission.
There are other fixes to try here:
We're using our Personal Room more than meetings with a personal account (the free version). Participants don't see the option to switch to the Grid View Video Layout. We only see the icon to switch to Full Screen view. How do we use grid view or is that only an option with paid for plans? Also, how do we change the default so that participants cannot share their screens? Again, is this only an option with paid for plans? Thanks.
I tried on someone free account yesterday on iPhone and tilted it in portrait mode and saw the participants in grid view. Have not tried on desktop but should be possible as well.
Thanks Ashish. Your mention of iphones made me check again. You're right that we do the grid view option if using the desktop app but not if using the web app in browser. I assume therefore it is a limitation of the web app?
here the limitations using Web App
I appreciate the link to the limitations. What I would like to know is when will the grid view be available on the web only interface to webex? I would also like to see when we can have the ability to adjust the default view, so users can choose the grid view as the default view, can you address when that may be available.
Hi, how can i block participants from talking in the middle of webex meeting. I tried muting them but then they just activate their mic and start talking again. Any help will be appreciated.
Schedule a Webex Event can be a better solution for your needs, you are 100% in control of everything, so you can mute everyone and participants will need to raise hands to talk or, they can type their questions in the Q&A chat, here an article that provides details of what you can do in Webex Event:
A Webex Event can be scheduled as a regular Webex meeting by accessing to Webex classic view:
You may use 'Event Center', on Webex Meetings you can mute all attendees, but they still have the ability to un-mute themselves.
When using the Webex Event Center type meeting you can set the "mute upon entry" feature or "mute all" feature, and the attendees will NOT be able to un-mute themselves, they will have to 'raise hand' or ask on the chat to be un-muted, or you may un-mute an attendee or panellist if you want them to talk. See:
Is there any difference between a meeting URL that uses "/meet/" vs. "/join/"? We see both used at work, but we can't discern any functional difference.
Is there an advanced audio setting that will allow for background sound? Our organization is using Webex Meetings for music lessons and the service often identifies the instrument playing as background and then mutes that sound. Other platforms have a way to improve audio settings for music teaching. We need to be able to have this setting be the default rather than waiting for the software to ask if there is background noise and whether the host wants to allow for it.