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Highlighted
Cisco Employee

Re: Community Ask me Anything: How to Use Webex Meetings

Hi,

If possible, I'd suggest to place an external mic close to the instrument, or even better connect the instrument to the PC and share using the option 'optimize for motion and video' this way you can also play a video, and the audio will be streamed directly from the PC to the attendees.

If those options are not possible then you may select to "Disable noise detection" when prompted to mute your mic due 'background noise detected', see:

https://help.webex.com/en-us/nii1kfeb/Mute-Background-Noise-in-Cisco-Webex-Meetings

 

Also see the tips and tricks for audio: https://help.webex.com/en-us/nc2bqt1/Tips-and-Tricks-for-Using-Audio-with-Cisco-Webex-Meetings-Suite

 

Here are some resources for virtual classes / schools / teachers / students / parents:

https://www.webex.com/webexremoteedu.html

 

As an extra here is an article about a success case for online music education:

https://www.wired.com/brandlab/2018/07/online-music-education-transforming-arts/

 

Hope this helps.

Christian.

Highlighted
Beginner

Re: Community Ask me Anything: How to Use Webex Meetings

Thanks. I was hoping there was a way to disable noise detection before you even start/or at the start of a meeting. All the instructors need this feature turned off. (Rather than waiting for the platform to prompt for this.)

Highlighted
Cisco Employee

Re: Community Ask me Anything: How to Use Webex Meetings

Hi,

when I finish a Webex meeting and close the application, I get this error message.  Could you please kindly advise why and what I should do? Many thanks.

Error Message.png

 

Highlighted
Cisco Employee

Re: Community Ask me Anything: How to Use Webex Meetings

Hi,

You are currently hitting the following defect:
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvs67770

 

In order to fix this please uninstall the desktop app and re-install the latest version. This defect is fixed on desktop app 40.1

 

There is also a removal tool: https://help.webex.com/en-us/WBX000026378/Meeting-Services-Removal-Tool

 

Hope this helps,

Christian.

 

Highlighted

Re: Community Ask me Anything: How to Use Webex Meetings

How can I restrict meeting participants to those logged in with an invited email? The documentation says to use site administration, but it looks like I don't have access (I'm on a free account)

Highlighted
Cisco Employee

Re: Community Ask me Anything: How to Use Webex Meetings

Hi,

What you can do is to create your meeting with a password and set the email invite to not send the password on the invite, you can provide the password on a separate communication, if someone that have not been invited somehow gets the meeting link and the password, you as a host can expel or move to the loby any participant on the meeting and then lock the meeting, so nobody else can join the meeting. See:

https://help.webex.com/en-us/WBX80006/How-Do-I-Restrict-Access-to-Cisco-Webex-Meetings-Online

 

Regards,

Christian.

 

 

Highlighted
Beginner

Re: Community Ask me Anything: How to Use Webex Meetings

You have to use one of those subscription account in order to gain access to the site administration option

Highlighted
Cisco Employee

Re: Community Ask me Anything: How to Use Webex Meetings

if you activated your account from webex.com it does not have site admin privileges

 

If a partner granted the account those versions has Admin Control Hub

regards

 

Highlighted
Beginner

Re: Community Ask me Anything: How to Use Webex Meetings

How can I retrieve a meetings chat for a user of my system. i login as Admin but do not see the reports tab on left panel of page to start the process below.

Site Administrators only

To access session chat logs:

  1. Log in to your Webex Site Administration page. 
  2. Click Reports in the left navigation bar.
  3. Click Webex Support > CSR Activity.
  4. Specify search options.
  5. Click the Display Report button.
  6. To the right of the CSR's name, click the number displayed in the No. of sessions column.
  7. Click the session ID link you would like to view chat logs for.

    The chat will be viewable in the Chat Log section.

    Note: The chat log can be exported by clicking the Export button.
Highlighted
Cisco Employee

Re: Community Ask me Anything: How to Use Webex Meetings

Hi,

What type of meeting was that? That is for a "Webex Support" session.

If this was a "Webex Meeting" type of meeting, or personal room, the host has to save the chat before ending the meeting.

Finally, this document refers to the 'legacy' Admin portal, the 'Webex Administration', not the 'Control Hub' Admin portal.

Regards,

Christian.

Highlighted
Beginner

Re: Community Ask me Anything: How to Use Webex Meetings

Here is the only info I have regarding this issue.

 

Hi.  I would like to see the chat log for the meeting I had yesterday to followup on any questions posted.  I looked online and it appears that only the site admin has access to the chat logs 

Would it be possible for me to get a copy for the following meeting:
Jason Siko's Personal Room-20200401 1805-1

Thanks

 

Highlighted
Cisco Employee

Re: Community Ask me Anything: How to Use Webex Meetings

The chats on Webex Meetings are not saved. For that you need to save information before end the meeting

 

You can find a reports about attendees,recordings and meetings

 

If you recorded the session you can obtain from there chats

 

regards

 

Highlighted

Re: Community Ask me Anything: How to Use Webex Meetings

how many end users can join for one webex meeting at a time ?
Highlighted
Cisco Employee

Re: Community Ask me Anything: How to Use Webex Meetings

Hi,

Webex Meetings up to 1000

Webex Events up to 3000

 

Here is a comparison doc:

https://www.cisco.com/c/en/us/products/conferencing/product_comparison.html

 

Regards,

Christian.

Highlighted
Beginner

Re: Community Ask me Anything: How to Use Webex Meetings

I work in law enforcement and we are exploring Webex to facilitate online interviews confidential in nature.

 

Some interviews take place with an interviewer and an interviewee with other observers when operating normally.  

 

Questions that have arisen:

1) Is there a way to lock the two video feeds (interviewer and interviewee), with the remaining participants hidden but able to chat only with the interviewer?
-We need the interviewee to only have access to the interviewer and NOT the other participants.
-The interviewee cannot see the chat from the other participants.
2)  If that is not possible, is there a way that the interviewer can "lock" the interviewee out of the meeting temporarily to consult with the other members of the meeting, and then re-enter the interview with the interviewee?
3) Is it possible to record only the interviewee and the interviewer, and not the remaining participants?
 
Thank you in advance.
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