Control Hub Agent Wrap time

[Neil B]

When using Control Hub (NOT Contact Center) to manage Queues & Agents:

1. What is the default Wrap-up Time for Agents?
2. How/where can the Wrap-up Time be edited or changed?

[art@peachcomm.com]

I have the same question. Was this ever answered? 

[MicahP]

1	Log in to the customer organization at https://admin.webex.com/.
2	Navigate to Services > Contact Center > Settings > Desktop.
3	In the Agent Experience section, enter the automatic wrap-up value in milliseconds in the Auto Wrapup Interval field. After you set the Auto Wrapup Interval, the Agent Desktop wraps up automatically after an agent ends a conversation. Consider this setting only if the Auto Wrap Up With Time Out Of <value> is not defined in an agent profile in the Management Portal (Provisioning > Agent Profiles > Auxiliary Codes). The following table shows the default value and the allowed range for the automatic wrap-up interval:   Default Value (milliseconds) Minimum Value (milliseconds) Maximum Value (milliseconds) 0 60000 (1 minute) 600000 (10 minutes)   By default, the automatic wrap-up value is 0 milliseconds, indicating that the wrap-up time is not configured. The administrator must define the automatic wrap-up value.

[Neil B]

In my original post I was clear that I am not looking for a Contact Center solution....we use Control Hub Auto Attendants & Queues.

Does your solution also apply to Control Hub, or is it limited just to Contact Center?