12-14-2020 07:12 AM
Using the Android or Apple Webex Teams App.
Select the calling button from the bottom of the screen
select the dialpad icon in the lower right
a screen appears captioned -Start every call with Webex.
No dial pad is displayed.
if you press the x in the upper left it returns you to the calling screen but no dailpad is present
I need the dialpad mainly to dial unlisted extensions (paging and call park are most frequent) and occasionally outside phone numbers not in my contacts. Is this caused by a setting in the App or control hub. How do i get my dialpad back?
Thanks
Solved! Go to Solution.
12-18-2020 05:16 AM
Got an email on my TAC case for this issue and it reads
We released a new version yesterday and this issue is fixed now. Please update to the latest version 40.12.2(1133)
I updated my App and it now works
Thanks
David
12-18-2020 05:16 AM
Got an email on my TAC case for this issue and it reads
We released a new version yesterday and this issue is fixed now. Please update to the latest version 40.12.2(1133)
I updated my App and it now works
Thanks
David
12-16-2020 01:23 PM
This could be related to the UX changes that were introduced in the latest release:
https://help.webex.com/en-us/8dmbcr/Webex-What-s-New#Cisco_Reference.dita_0f101eca-4aa2-4279-a78a-3169a1809a6e
12-17-2020 04:53 AM
12-16-2020 12:39 PM
Any solution for this issue?? My application is updated as well as iPad/iPhone software.
12-14-2020 11:41 AM
The little blue and white dial pad button is the one referenced in the original question.
I can search the numbers in the search bar but as orthers have seen you get Phone Service Unavalible
12-14-2020 11:52 AM
I haven’t had this problem before, but I think it’s your phone service. Not sure why you don’t have it. But here are some things you can do.
Try those if it does not work then I don’t know why you don’t have it.
12-14-2020 12:44 PM
I tried those and I am still experiencing the same issue. iOS and App are up to date. I see the dial pad, but when you click it, a notification pops up, and you can only click close. It doesn't pull up a dial pad. If you enter the number in the search bar and click call, it gives the error that it cannot connect to call services.
12-14-2020 12:56 PM
To clarify, "I see the dial pad but when you click it", I meant I can see the dots you normally click to pull up the dial pad. But no number dial pad ever appears.
12-14-2020 11:38 AM
12-14-2020 11:31 AM
Do you have the error “Can not connect to phone services?” Because I have that two but I have the dial pad... Try updating WebEx.
12-14-2020 08:44 AM
I noticed you can enter a phone number in the search bar at the top of the screen and click a call icon, but it just gives an error that it “Webex can’t connect to phone services”.
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