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Users that don't appear in the list to be added to a breakout room

Elane Kalavrias
Beginner
Beginner

I am the Webex Admin for an EDU, and I've had a few reports from our faculty that when they attempt to put students into a breakout room, certain students don't appear on the list, however, when reviewing the troubleshooting in the control hub, they do appear as part of the meeting.  Any ideas?

1 Reply 1

Kathy N.
VIP Advisor VIP Advisor
VIP Advisor

This can be caused if they are trying to join the meeting using Webex Teams. Hopefully as Cisco integrates Webex into a more cohesive app, this issue will go away.  User's also can't be moved into Breakout Rooms if they join using audio only.  Your logs will show you how they join.



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