Webex Android app logs gathering

[simc92]

Hi,

I would like to get the logs of the Webex application (as it exists in Jabber). Is it possible?
I only found the "send logs" button, but I don't know where they are sent to.

Thank you.

[simc92]

Thank you, unfortunately it doesn't work.

Webex Windows : the report gets stuck on this message and nothing happens.

Webex Android : I have a message saying that the report is sent directly, but I don't know where it is sent.

Should I configure something on admin.webex.com ?

[Ratheesh Kumar]

Hi there

https://help.webex.com/en-us/article/WBX83816/How-Do-I-Generate-a-Windows-Webex-Desktop-App-Log?

https://help.webex.com/en-us/article/WBX000021930/How-Do-I-Run-a-Problem-Report-in-a-Webex-Meeting,-Session-or-Event?

https://help.webex.com/en-us/article/ndggrgm/Add-Problem-Report-and-Help-URLs-for-Your-Users

Briefly describe the issue in the Enter problem description box., then click Send Report.

You will receive an email confirmation with a tracking ID. Provide this tracking ID to your Webex support representative.

Hope this Helps

Cheers
Rath!

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