Your control hub administrator may be able to look at the logs from your meeting as well. If your bandwidth, computer memory, RAM, etc. is at max and you try to share a document, it can drop the connection. Since the device/connection was already having trouble, it may not let you back in. I've often been able to find an issue with poor internet connectivity or hardware limitations that were the root cause of a dropped meeting that led us to a solution that didn't require TAC support.
Your control hub administrator may be able to look at the logs from your meeting as well. If your bandwidth, computer memory, RAM, etc. is at max and you try to share a document, it can drop the connection. Since the device/connection was already having trouble, it may not let you back in. I've often been able to find an issue with poor internet connectivity or hardware limitations that were the root cause of a dropped meeting that led us to a solution that didn't require TAC support.
