Webex Calling

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To whom it may concern: This is a question regarding logging into WebEx. This past Sunday, my Church group was using WebEx for a bible study. Apparently, two of my members tried to log into WebEx by phone. They went through the prompts of the phone n...

Migrating to Webex Calling. Have an issue in the Webex App with the Contact Details showing an email address as a phone number (see attached screenshot).How do I remove the email address as a phone option from the contact detail? We are syncing our A...

Hello, I can't get my head around the fact that CIsco launched the 8821 as one of their flagship Wireless phone(not sure I can say that) and it is not supported by Webex Calling, I mean, I can's seem to understand the limitation or reason here... Any...

BBNG by • Frequent Visitor
  • 3370 Views
  • 2 replies
  • 10 Helpful votes

Does anyone know how to actually use a call queue? I was able to create one, but I don't know how a supervisor can listen in on a trainee's call and "whisper" to the employee to coach. Also, how does an employee log in and out of a call queue when th...

ackmania by • Community Member
  • 4405 Views
  • 3 replies
  • 5 Helpful votes

I'm trying to use data from the Webex Calling detailed call history (either csv or json format).  I would like to know whether the calls types SIP_SHORTCODE and SIP_MEETING indicate internal or external calls. So far we've only be able to confirm tha...

john pulley by • Frequent Visitor
  • 1300 Views
  • 1 replies
  • 0 Helpful votes

Currently migrating to Webex Calling. We have approximately 70 users migrated and using Local Gateway to integrate Webex Calling with on prem users. We have an issue with calls dialed from the directory on a Webex Mini not ringing the on prem users d...

https://help.webex.com/en-us/article/8dmbcr/Webex-App-%7C-What's-New#Cisco_Reference.dita_0f101eca-4aa2-4279-a78a-3169a1809a6e Link's Calling tab "Support for multiple shared lines"is it implemented? I have read the description and understand that I ...

Daosd by • Visitor
  • 3294 Views
  • 5 replies
  • 0 Helpful votes