Webex Calling

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We have come from a on-premise CUCM system to WebEx - so we are trying to understand some of the differences we are seeing now vs what we have grown accustom to over the past 15 years. We have Cisco 8865 devices with Webex calling.  When you have a m...

Richard-W by Community Member
  • 4007 Views
  • 3 replies
  • 5 Helpful votes

Hello, we were using UC-One and been moved over to Webex. Much better but my users are complaining that the Call Centre functionalities are deep in the App.         Call Settings -> Call Preferences -> Advanced Call Settings -> Call Control -> Arrow ...

Our organization is exploring migrating from our CUCM cluster to Webex Calling. I have a trial Webex Control Hub to tinker with. I have found the Migration Tool and How-To docs for Users and Phones but I can't seem to find any documents on adding ana...

RL5901 by Level 5
  • 2517 Views
  • 2 replies
  • 0 Helpful votes

Hello everyone. I am using Linphone for Android and trying to call Webex through SIP. I noticed that there are two SIP endpoints for each account: 1- <username>@<siteName>.webex.com 2- <username>@<sitName>.calls.webex.com. Calling either one will lan...

Hello in Webex Calling I do not see an obvious way for a user to share one common greeting to use for voicemail on both a "forward when busy" and "forward no answer" it would seem as though the user must personalize both greetings separately even if ...

Hi, Are Shared Lines and Line Monitoring supported with the Webex App?  Documentation for Shared Lines refers only to desk phones. Line Monitoring doesn't explicitly do so, but gives no indication of where a monitored line would appear on the app. I ...

TONY SMITH by Spotlight
  • 3302 Views
  • 7 replies
  • 5 Helpful votes

As an organization using the Contact Center Desktop to handle call center, it is very disappointing in terms of reliability. Within the same month, there are multiple of the same issue effecting users from login to Webex CC Desktop (cisco.com).  Majo...

csatf by Visitor
  • 834 Views
  • 0 replies
  • 6 Helpful votes

We are new to Webex calling. I have setup call park groups and call park extensions. However, the "park" option it not showing up under the "more" function on the desktop Webex app. I have verified we have the latest software and and far as my resear...

tami.pboms by Community Member
  • 3608 Views
  • 4 replies
  • 5 Helpful votes