How to send calls to hunt group to voice mail on Webex CH

[cpeers]

I am trying to set a hunt group that goes to voice mail in the following situations.

1. When no one picks up the phone after 10 rings

2. After business hours

I can see how to forward a call to another number, but I don't see how to automatically go to voice mail. Does anyone know how to handle this?

[olunney]

Hi @cpeers, 

For the first use case, you can set "Forward after a set number of rings" from the hunt group call routing options. You have the option to "Send to voicemail" when you enable this setting. 

For after business hours routing, enable call forwarding selective from the main hunt group menu. You can assign a schedule for your out of hours routing and also selected "send to voicemail" when enabled. 

Screenshots attached for both. 

[cpeers]

@olunney , Thank you for the reply.

I thought those were the two places I need to set. However, neither worked for me. I tried setting it to go to voicemail after ten rings, but it doesn't. I just get a "Call Failed" on my personal phone when I try to call that hunt group. As for the non-business hours one, I get a "Call Busy" screen when I try that. Do these two functions work differently for you?

Attached are screenshots of the settings we are talking about. All blurred out numbers contain the same number, the number set for the hunt group.

Edit:

I have also confirmed that everything works if I put in a different number than the hunt group as the number to forward to. The problem is that I just want everything to go straight to voicemail, not to voicemail after trying a different phone number.

  

[cpeers · Accepted solution]

Just in case anyone else is trying to do this.

To make it clear, you can't send someone directly to voicemail, but you can transfer to a different user or group. I made a couple users that are just placeholders that send all calls to their voicemail. It uses a license but it allows me to do what I needed to.