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WebEx Calling Auto-Attendant play file

Neil B
Beginner
Beginner

We are looking to transition from Contact Center to Control Hub (many unnecessary and poorly designed flows.  CH is a better solution for our needs).
The one feature I can not seem to figure out:  "Press 3 for hours and directions" and then play an audio file.

Need suggestions to make this happen. (can we configure a voicemail that doesn't receive new messages?)  

THNX!

4 Replies 4

dtibbe
VIP
VIP

Instead of using a voicemail, you may create Call Queue with a mandantory greeting and having no agents assigned. For the callee, it behaves the same

A hard disconnect cannot be done, but you may configure a overflow for such a queue for the same numbe rof seconds as the announcement lasts. The overflow treatment could be play busy sound or so.