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Webex Calling Sandbox - No licenses and cannot create new ones

kylebrogers
Level 4
Level 4

I created a Webex Calling Sandbox about a year and a half ago while running through some training and everything worked great.  
I need to use it again, but when I log in it says there are no licenses associated with it.  I can't figure out how to get licenses tied back to the existing sandbox.  
I thought I might need to delete that sandbox and create a new one, but Webex Calling is no longer listed under the Collab sandbox options.   
Does anyone know how I can get the sandbox relicensed or (if I can delete my current one) where I can go to get a new Webex Calling sandbox?

1 Accepted Solution

John Steele
Spotlight
Spotlight

I'm able to get into my sandbox.  Considering this nearly all automated you probably need to create new one.  If you are a partner there is a help option but that's just going to a community or use the help button in the Webex Space.

Support is provided in a Webex space that you can add yourself to by clicking the green Help button in the upper right corner of this page.  

Collab Toolbox

View solution in original post

2 Replies 2

John Steele
Spotlight
Spotlight

I'm able to get into my sandbox.  Considering this nearly all automated you probably need to create new one.  If you are a partner there is a help option but that's just going to a community or use the help button in the Webex Space.

Support is provided in a Webex space that you can add yourself to by clicking the green Help button in the upper right corner of this page.  

Collab Toolbox

That link worked and I was able to log in and create a new sandbox.  Thank you.