Why is call park so much worse than lines

[MichaelKBL]

When customers ask me about placing calls on hold on lines its simple.  You have lines 1-10 or how every many you have configured.  Every phone has the same lines.  When you place a call on hold and move it to the line, everyones phone line 1 lights up, and anyone can pick it up.  This is a feature from old analog systems that works better than call parking.

Why is Cisco using call parking, which requires you to enter a call park number to send or retrieve calls?  Is there any plan to bring back 'lines' since that is what customers are used to, and far more simple from accessibility stand point?  What is Cisco's position on this?

[MichaelKBL]

I will look in to virtual extensions I had not heard of using that as a solution.  And to be honest, when a customer wants a "Line1" option then yes we are forced into using what is available - which up until now I had thought was only Call Parking; which is not a good solution for what customers want.  I find it hard to believe no one else has asked for this sort of solution.  Thank you for the response, hopefully this could be what I was looking for, have a good day!

[kimstowe]

Any luck using virtual extensions?

[Jonathan Schulenberg]

You’re welcome to configure shared line appearances (IP Phone or app) and/or Virtual Extensions. No one is forcing you to use Call Park if that isn’t the best fit for your use case.

[nofxcasey]

Just for some additional customer feedback: We use almost exclusively Workspace licenses, 800+ of them. So we cannot use shared lines and cannot emulate key system functionality with out incurring massive additional costs. This also presents a problem with the DECT phones as they don't seem to place nice with any of these features.