We are in the middle of cloud registering our devices and have come up against an issue with a couple of devices.
They are registered fine and look like they should work etc.
However when we try and dial into the Cisco CVI service the behaviour is extremely strange.
- The device connects into the Teams meeting with no audio or video but after a couple of seconds it drops out of the call
- It then re-joins the meeting immediately after but again with no video or audio, incoming or outgoing
- After approx. 1 min the device then drops out of the call.
Its as if the call isn’t being cascaded from the CVI service correctly for some reason!?
I have compared settings between these 2 devices and other working ones and I cannot spot any settings differences. The only thing I did notice is that the 2 devices have the ‘Multisite’ option key assigned to them. I have removed that key, restarted and tried testing again, but still have the same problem.
I then looked through the logs, and the only thing I could spot were a number of ‘Multistream’ messages/errors on the 2 problematic devices.
Do any of you have any ideas what might be causing this? Could it be the old multi site option that is still causing issues?
