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Cisco Headphones 730 USB adapter crashing USB port

carsonbriggs66
Level 1
Level 1

Hi all,

I have a problem with the USB adapter on my HP EliteBook 850 G6. The adapter is resetting my USB port even after removal and repeatedly (which is annoying)  .

In the Event viewer of my HP laptop I have this "Detected unrecognized USB driver (\Driver\USBPcap)."

On my Device Manger I have an error saying "Device Descriptor failed"

The only way to stop the constant cycle of USB down then up then down, is to reboot (I tried disabling)

I upgraded the Headphones

I upgraded Bios and Windows 10 (updates). Still no change. 

I 'm using Laptop's Bluetooth as a work around. Is it just me?

 

 

 

 

 

 

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